ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
At Sydney City Salvos we believe in working together as Salvos serving our community and also working with other services in the city to best care for and love those in our area.
About the role
At Sydney City Salvos, we meet people at the crossroads of crisis and hope—creating safe, welcoming spaces for all who walk through our doors. We believe that healing begins with safety, compassion, and connection, and we’re seeking someone with heart, resilience, and purpose to help us carry that mission forward.
As a Program Support Worker, you will be more than a support person—you will be a lifeline. In this dynamic, service-based role, you will be working alongside a passionate team to engage with individuals and families through the Trauma Informed Care Framework, ensuring that no one is turned away, and every person is met with dignity.
This is a full-time permanent role based in Surry Hills. Salary is in accordance with SCHADS Level3.

How You will make an Impact

• Support people in vulnerable situations with practical tasks and heartfelt presence
• Connect community members to essential services through warm referrals and trusted networks
• Build and facilitate inclusive outreach programs, community events, and support pathways
• Maintain strong communication and accurate documentation to uphold excellence in care
• Help manage donations, pickups, and deliveries that bring real relief to real people
• Keep spaces clean, safe, and welcoming—ensuring care is felt in every corner

What You will Bring

• Minimum Cert IV in Community Services (or relevant experience)
• Understanding of the Trauma Informed Care Framework
• Experience working with people from diverse cultural, linguistic, and religious backgrounds
• Strong communication skills, both written and verbal
• Willingness to obtain Food Handling and Mental Health First Aid certifications if not already held

What we offer

The Salvos offer eligible employee’s a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

How to Apply
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration

Please refer the Job description for details