ProHub Solutions Specialist - South Bank, QLD at Flight Centre

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Travel Escalation Management, Fares and Ticketing, GDS Proficiency, Root Cause Analysis, Stakeholder Management, Quality Assurance, AI Response Validation, Problem Solving, Business Acumen, Customer Centricity, Risk Mitigation, Dispute Resolution

Industry

Travel Arrangements

Description

[https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/d812b5f9-243d-4e7e-8ada-44581fbc1f4a.png] Join our Supply Operations division as a ProHub Solutions Specialist and play a critical role in resolving complex travel escalations while shaping the future of support across Flight Centre Travel Group. You will be at the centre of high-impact problem solving, supporting consultants and travel managers across all brands and enabling smarter self-service through capability building. This is a unique opportunity to combine expert travel knowledge, stakeholder management, and emerging AI and offshore support oversight in a fast-paced, dynamic environment. Based in our Global HQ in Brisbane, you will directly influence operational excellence across the business. Day to day you will... • Manage complex second-level escalations across Leisure, Corporate, and Independent brands, ensuring expert resolution of high-risk and post-departure issues • Provide advanced fares, ticketing, and booking maintenance support across multiple GDS and fulfilment systems • Lead complex problem solving, including root cause analysis, dispute resolution, and risk mitigation • Interpret and communicate policies, processes, and supplier requirements clearly across stakeholders • Build and maintain strong relationships with internal teams, suppliers, and partners to resolve issues and drive outcomes • Identify product or process gaps and escalate insights to improve systems, knowledge, and service delivery • Oversee quality assurance of offshore teams and validate AI-generated responses, driving continuous improvement • Manage competing priorities in a fast-paced environment while maintaining accuracy, consistency, and operational excellence You'll be perfect if you have... • FCTG experience essential • Minimum 3 years’ experience in the travel industry • Previous leadership experience (preferred) • Strong understanding of Leisure, Corporate and/or Independent travel systems • Solid fares and ticketing knowledge • Multi-GDS experience (advantageous) • Strong problem solving and root cause identification skills • Advanced communication skills (verbal and written) • Proven ability to build relationships and collaborate across teams • High level of business acumen and customer-centric mindset • Ability to perform under pressure and manage competing priorities What you'll Enjoy: 🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd 👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 🎉Development: Individualised Learning & Development pathway options 🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages 🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more 🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more 💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within   🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym 🌞Mental Health: Support and Employee Assistance Program for staff and family 🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)   🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave 💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment 💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave [https://publicstorage.dc2.pageuppeople.com/889/ProviderAsset/4340d712-54f3-4e3c-bc3f-c3dedb58eb6b.png]

Responsibilities

Manage complex second-level travel escalations and provide advanced ticketing support across multiple GDS systems. Oversee offshore team quality assurance and validate AI-generated responses to drive operational excellence.