This is an exciting opportunity to join the Major Projects team at Thames Water, as we continue to invest in improving the environment and creating a more sustainable water system. This role will provide support to the Thames Valley Project Management team through the delivery of specific activities across a broad range of functions, from financial, commercial, construction, project management, reporting and admin support. This is a key role, with responsibility for keeping the team organised and running smoothly. Working alongside the Senior Project Management team, in an often fast-paced delivery environment, to track, collate and dispense information that enables efficient project delivery.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world’s water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT YOU’LL BE DOING AS A PROJECT ADMINISTRATOR – 9 MONTHS MATERNITY COVER

• Project and office administration.
• Coordinate activities across the team, provide & deliver reports, presentations & analysis of data to support meetings.
• Provide support functions across the Delivery Office through the continual delivery of effective reports and support processes.
• Support delivery through progress tracking and reporting.
• Arrange and facilitate meetings, taking minutes and follow up on actions.
• Raising purchase orders and assisting with the buying and payment team.
• Ensure compliance with internal processes and procedures.
• Support the delivery of excellent customer service and continuous improvement.
• Provide onboarding processes for new starters.
• Assist with Health and Safety reporting and safety training activities across the team.

WHAT YOU SHOULD BRING TO THE ROLE

• To thrive in this role, the essential criteria you’ll need are:
• Experience working within a delivery-focused team.
• Good understanding of project delivery processes.
• A self-starter with a methodical and analytical approach.
• Excellent communicator externally and internally. (Written, verbal, presentation skills)
• Open and honest style, with an excellent telephone manner and customer service skills.
• Ability to mentor & transfer skills to others.
• Good understanding of customer expectations and our customer base.
• Working knowledge and Intermediate level of Office IT Systems. (including MS Office (Excel, Word), MS Outlook E-mail)
• Problem solving, decision making in relation to planning tasks.
• Database administration experience, including data entry and basic reporting.
• Additional skills and experiences would be great to have/bring:
• SAP / CRM experience would be ideal.