JOB OVERVIEW:

HCIactive is looking for a Junior Implementation Specialist who will guide clients through the onboarding process and ensure the successful deployment of software solutions. This role focuses on understanding client needs, configuring the platform to meet their requirements, and providing ongoing support throughout the implementation lifecycle. The Implementation Specialist will collaborate closely with clients, project managers, and technical teams to ensure smooth transitions, deliver customized solutions, and build strong relationships.
Key Responsibilities:Client Onboarding:
Serve as the primary point of contact during the onboarding process, ensuring clients are set up correctly and all necessary steps are taken for a smooth implementation.

REQUIREMENTS GATHERING:

Work closely with clients to gather their business needs and requirements. Translate these into actionable technical specifications for the product team and developers.

EXPERIENCE:

1-3 years of experience in software implementation, client success, or technical support, preferably within the insurance or Insurtech industry.
Experience with SaaS platforms, including cloud-based technology solutions.

SKILLS:

Strong technical aptitude, with the ability to understand software platforms and their configuration.
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.
Highly organized and detail-oriented, with project management skills to manage multiple client implementations simultaneously.
Proficient with implementation tools, project management software, and CRM platforms.
Problem-solving skills and the ability to troubleshoot issues and offer quick solutions.
Strong customer service orientation, with a commitment to client success.
Key Competencies:Client-Centric Mindset:
Ability to understand and prioritize client needs, ensuring their success with the platform.

Please refer the Job description for details