WHAT WILL YOU BE DOING?

· Liaising with customers to determine and define project scope and objectives
· Managing customer relationships throughout the project lifecycle
· Assist the Network Operations Controller in the tracking project milestones and updating stakeholders on progress
· Assist the Network Operations Controller in the allocation developing and managing a detailed project schedule and work plan
· Measure project performance to identify areas for improvement
· Assist the Network Operations Controller in the allocation of Optec Engineering resources needed to reach objectives in an effective and efficient manner
· Working with the Service Desk to ensure customer support SLAs are adhered to
· Maintain a sound knowledge of the Products and Services offered by Optec
· Managing relationships with vendors and suppliers by communicating expected deliverables
· Liaising with Optec account managers to ensure the smooth delivery of projects