Job Summary:
Projects and Professional Service Manager - Role Purpose: The primary goal of this role is to drive the successful delivery of change orders, ensuring they align with business objectives and client needs while achieving quarterly targets.
Key Responsibilities:
Oversee the Project Management function, leading change order execution and new logo contract onboarding.
Oversee the Deployment Technician function, leading change order execution.
Lead and develop a high-performing team, fostering engagement, accountability, and career growth to support organizational goals.
Reporting: This role reports to the Head of UK Operations.
Location: The position is remote, based in the UK.
Job Description:
Reports into:
Head of UK Operations
Location:
Remote, UK
Role Purpose:
- Drive the successful delivery of change orders, ensuring alignment with business objectives and client needs while achieving quarterly targets.
- Oversee the Project Management function leading change order execution and new logo contract onboarding.
- Oversee Deployment Technician function leading change order execution.
- Lead and develop a high-performing team, fostering engagement, accountability, and career growth to support organisational goals.
Key Responsibilities and Accountabilities
- Responsible for execution of Trellint’s change order initiatives ensuring successful delivery of change orders and customer alignment while driving business targets and fostering team growth.
- Oversee the management and delivery of change orders, ensuring business targets are consistently achieved against agreed targets.
- Provide leadership to the Professional Services (PS) and Project Management colleagues, driving high-performance, fostering team engagement and career development for all team members.
- Responsible for overseeing contract implementations managed by project managers to ensure timely and successful delivery.
- Track and forecast team workloads, adjusting resources as necessary to meet business demands.
- Utilise Monday.com for effective management of change orders, identifying opportunities to maintain a competitive edge.
- Generate comprehensive reports and dashboards to provide visibility for senior management.
- Work closely with IT, Product, Operations, and Client Teams to develop thorough requirements, documentation and clear understanding of expected results
- Collaborate and communicate with leadership and technical teams to ensure the alignment of deliverables and develop a release schedule
- Collaborate with leadership on change management and other existing governance frameworks to ensure compliance and meet quality standards
- Ensure timely closure of projects and facilitate lessons learned/retrospectives
- Demonstrate experience resolving conflicts and escalating issues appropriately
- Ability to adapt quickly to change and help manage project expectations
- Proven ability to identify and manage project risks and develop contingency plans
- Strong foundational understanding of both Agile and Waterfall with the ability to apply each method as appropriate to project context
- As a member of Trellint’s management team, contribute to the delivery of our strategic priorities in running a successful organisation, shaping our future whilst providing a great experience for our clients.
No role profile can cover every issue which may arise within the post at various times. The post holder is expected to carry out other duties from time to time, which are broadly consistent with those described.
Person Specification
Education/Qualification
Degree level or equivalent qualification. Relevant significant experience in a comparable role, acceptable.
Knowledge, Skills and Experience Required
- A proven track record of leading successful delivery of medium to large, multi-team IT projects (minimum of 3 or more consecutive years’ experience)
- In depth knowledge of tools like Monday.com or similar platforms for project tracking and reporting.
- Excellent communication and stakeholder engagement skills, with a focus on Client alignment.
- Strategic mindset with the ability to forecast and manage resources effectively.
- Market awareness and the ability to identify and respond to competitive trends.
- Confident leader capable of providing strategic direction, coaching, and guidance to colleagues across the business.
- Broad knowledge of Project Management systems and technology, advantageous.
- Previous experience in operational management with the ability and confidence to make decisions leading to clear targets and manage multiple priorities.
- Experienced with change management processes and confident in enacting positive changes to processes.
- An excellent communicator, both verbal and written, with keen attention to detail.
- Excellent interpersonal skills and the ability to persuade influence and, when appropriate, challenge with tact and diplomacy.
- Self-motivated individual, tenacious and innovative, able to see the bigger picture and continuously improving operational delivery.
- High level of personal integrity, who displays respect and empathy for others and is consistent, whilst understanding the impact of own actions on colleagues.
- Proficiency with Excel, Visio, PowerPoint, and other commonly used Microsoft 365 Tools
- Agile certification is a plus (e.g., Certified Scrum Master or PMI-ACP)
- Transportation industry experience a plus
- Creative and analytical thinking style, applying tenacity in the face of obstacles.
- Ability to work professionally to meet deadlines and work collaboratively in a team environment.
Additional Information
- There may be occasions where the post holder is required to work outside of standard hours.
- The post holder may be required to attend meetings and events outside of normal office base and to do this occasional travel will be required.
Worker Type:
Regular
Number of Openings Available:
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