JOB SUMMARY

Responsible for the delivery of projects across multiple functional groups and manages stakeholders’ needs.

QUALIFICATIONS

• 3+ years experience preferred
• Diploma to a Bachelor’s Degree preferred
• CAPM/ PMP certification preferred
  Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
  Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Customer Care (For employees working in Customer Care and Experience):

• Manages complex customer deployments involving cross-functional teams, sometimes multi-site and multi-regional
• Creates and communicates with customers using detailed project plans with unique milestones and overall deployment schedules
• Engages and directs cross-functional internal stakeholders on project team and holds them accountable for meeting commitments
• Has a fundamental technical knowledge of all Equinix products/processes
• Resolves issues and escalations independently (manager-assisted at executive level

Planning

• Plans through collaboration across functional teams to create simple business cases and independently collate project plans with an appropriate planning tool

Stakeholder Management

• Maps out stakeholder lists, consult on stakeholder requirements and pro-actively manage stakeholders needs and seek feedback

• Escalating only to resolve complex stakeholder issues

• • Works with a number of stakeholders that may include regional/global stakeholders

Communications

• Recommends and agrees the level of communications appropriate for the project/program being delivered across functions with key stakeholders
• Uses consistent tools and templates and requires minimal feedback on messages delivered to audiences

Risk Management

• Risk and issue management, planning and responses are identified at an appropriate level for the project complexity and risk management
• Captures risks and proactively puts plans in place to mitigate exposure to risks

Project/Program Delivery

• Is responsible for the delivery of projects across multiple functional groups

Resource Management (people, finances etc.)

• Produces resource/cost plans and estimates
• Tracks costs to plan, and manages changes to plans
• With support will remediate issues with external suppliers and contractors

Customer Care (For employees working in Customer Care and Experience):

• Manages complex customer deployments involving cross-functional teams, sometimes multi-site and multi-regional
• Creates and communicates with customers using detailed project plans with unique milestones and overall deployment schedules
• Engages and directs cross-functional internal stakeholders on project team and holds them accountable for meeting commitments
• Has a fundamental technical knowledge of all Equinix products/processes
• Resolves issues and escalations independently (manager-assisted at executive level)