Project and Service delivery Manager

at  Ricoh

Ideally you will have practical experience with project management, PMI, and/or Prince II and can demonstrate:

• Solid stakeholder management
• Financial management (resources, hours, and change)
• Communication at the steering committee level
• Experience in managing customers where you hold overall responsibility
• Knowledge of ITIL is an advantage
• Experience working as service delivery manager and knowledge about PowerBI and excel
• You are fluent in Swedish and Englis

THE TASKS:

Project Manager tasks:

• Plan, execute, and implement hardware and/or software delivery projects in collaboration with sales and support functions
• Responsible for project meetings, workshops, documentation, steering committee meetings, resources, consumption, and most importantly, progress, status, and sign-off
• Prepare project documentation and delivery plans

Service Delivery task:

• Maintain the agreed governance structure with the customer and ensure compliance with our contractual terms regarding operations and SLA
• Submit operational reports and hold subsequent operational meetings with the customer
• Work closely with sales and support functions to ensure strong collaboration with the customer
• Act as the SPOC (Single Point of Contact) for operational escalations

You will ideally have

Ideally you will have practical experience with project management, PMI, and/or Prince II and can demonstrate:

• Solid stakeholder management
• Financial management (resources, hours, and change)
• Communication at the steering committee level
• Experience in managing customers where you hold overall responsibility
• Knowledge of ITIL is an advantage
• Experience working as service delivery manager and knowledge about PowerBI and excel
• You are fluent in Swedish and English

Delivering projects on time and within budget is an absolute ‘must’ for you. You are outgoing and thrive on having influence. You contribute to a positive atmosphere and understand how to collaborate with your own team and your project group at the customer.
You are strong in communication and meeting management. We work across national borders, and it’s an advantage if you enjoy working with people across functions and countries.
Structure, attention to detail, and quality are central to your way of working, although this job sometimes requires a pragmatic approach, which you must also be able to manage.
Ricoh as a workplace:
You will be working in a dynamic sales environment within a PMO team, where we focus on well-being and development. You will work closely with all functions and become a key person for both the business and the customer.
You will also be part of a Nordic team, where we place great emphasis on shared information and teamwork. We draw on each other’s experiences and support across countries.
At Ricoh, there are opportunities for development and learning. We focus on building the most skilled team, and it’s important that everyone feels good.

ARE YOU CURIOUS AND WANT TO KNOW MORE ABOUT THE ROLE? PLEASE CONTACT US:

Ea Elsborg, Nordic Professional Services Manager: ea.elsborg@ricoh.dk or mobile +45 2340 0991
Application:
Send your application as soon as possible to:
RICOH (careersatricoh.com)
About RICOH:
Ricoh is a company specializing in information management and digital services. We bring people, processes, and technology together to solve problems for both large and small businesses. Our services enable individuals to work wherever and whenever they want. We aim to connect workplaces and workflows, contributing to a more sustainable society that empowers people to innovate. Learn more about Ricoh here: https://www.ricoh.no/