Job Description

• Opportunity to join Jetstar and contribute to project change strategy!
• Flexible ways of working – hybrid model with 3 days onsite
• 12 months fixed term opportunity, based at our head office in Collingwood

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 20-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.
The Project Change Manger is responsible for leading development and execution of the overarching change strategy for a major change program, working directly with our operations teams.
The role will work with business stakeholders and a dedicated project team to define and execute the overarching change strategy for all directly and indirectly impacted stakeholders. Relating change to practical, understandable outcomes for operational stakeholders to effectively embed sustainable change.
This role requires a self-starter with initiative; someone with deep operational experience within the aviation or related industry; someone who brings stakeholders to together to deliver collaboratively, effectively problem-solve and embrace change within in a dynamic fast-paced team environment whilst being able to simply and effectively communicate the ‘so what’ to a diverse stakeholder group.

What you will be doing:

• Integrate with existing project and company forums to understand project risk and change activities, mapping the potential impact to operational teams and resulting change activities potentially required.
• Own and manage project impact, change and risk assessments including coordinating the delivery of associated mitigation and management actions owned by stakeholders across the business.
• Lead the development and delivery of a comprehensive change management strategy working closely with Operational and Commercial business units, to co-create that strategy, building upon the extant project plan, goals, milestones and customer journey changes.
• Centralise the approach to communications, engagement, consultation and training activities with consideration to timing, recipients, and delivery channels/forums. Ensuring activities are aligned with broader company strategy, engagements, and announcements.
• Execute the delivery of the change strategy direct to operational stakeholders. Ensuring activities are aligned with broader company strategy, engagements, and announcements.
• Provide detailed subject matter expert advice, engaging additional internal and external stakeholders to refine that advice as required.
• Support the Project Lead, Project Manager, Customer Journey Specialist and wider project team to delivery of project.
• Support internal and external stakeholders to setup project for success.
• Engage key vendors & partners where required.

What you will bring:

• 5 yrs+ experience within an operational environment, ideally within a similar industry.
• Strong experience in change management principles, techniques and tooling.
• Strong and demonstrated interpersonal, coordination, influencing, communication and presentation skills across a wider range of business levels and comfortable presenting to frontline teams and senior management.
• Positive attitude towards change, feedback and improvement opportunities.
• Experience in creating and leading new business development initiatives and activities.
• Well-developed numerical, analytical and computer skills.
• Analytical mindset with exposure to research data and insights, with a strong understanding of customer insight and its impact.
• Self-disciplined nature capable of working independently and within a team.

Applications close by Monday 28th July
Your life at Jetstar is unlike any other..
Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to take-off with us. If you have support or access requirements, just reach out and let us know what you need.
About us
We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often

• Integrate with existing project and company forums to understand project risk and change activities, mapping the potential impact to operational teams and resulting change activities potentially required.
• Own and manage project impact, change and risk assessments including coordinating the delivery of associated mitigation and management actions owned by stakeholders across the business.
• Lead the development and delivery of a comprehensive change management strategy working closely with Operational and Commercial business units, to co-create that strategy, building upon the extant project plan, goals, milestones and customer journey changes.
• Centralise the approach to communications, engagement, consultation and training activities with consideration to timing, recipients, and delivery channels/forums. Ensuring activities are aligned with broader company strategy, engagements, and announcements.
• Execute the delivery of the change strategy direct to operational stakeholders. Ensuring activities are aligned with broader company strategy, engagements, and announcements.
• Provide detailed subject matter expert advice, engaging additional internal and external stakeholders to refine that advice as required.
• Support the Project Lead, Project Manager, Customer Journey Specialist and wider project team to delivery of project.
• Support internal and external stakeholders to setup project for success.
• Engage key vendors & partners where required