YOUR EXPERIENCE AND BACKGROUND INCLUDE:

• Previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering superior customer experience; essential
• Some experience in a technological environment would be an advantage
• A minimum of 3 to 5 years Customer Service experience; preferably in a high technology industry
• Preferred knowledge: Oracle, Sales Force, Agile
• Must have a passion to make customer satisfaction their highest priority
• Must be a self-starter who can work with limited supervision but who will escalate and involve line management as and when necessary
• Must have the ability to perform multiple tasks simultaneously to a high degree of quality/accuracy and be capable of consistently achieving team/department goals and SLAs
• Must be able to function effectively and work towards tight deadlines
• Must be a solid team player and seek to resolve customer issues independently with other areas of the company as needed
• Must have the ability to communicate with customers clearly and effectively by telephone and in written communication
• Must have the ability to learn complex systems and processes offering suggestions for improvement where needed
• They will be able to provide accurate and timely status updates to internal and external customers during all phases of the project lifecycle
• They will ensure that customer interests are always championed
• They will execute requests quickly, completely and with appropriate quality
• They will be able to identify inefficiencies and shortcomings in the “as is” process and be willing and able to make sound, data-driven suggestions regarding possible improvements
• They will have good detail skills and be diligent in terms of follow-up/completion to the satisfaction of our customers
• They will have a calm demeanor and be able to maintain composure under pressure to ensure that our customers always receive courteous and helpful information in a timely manner
• Ability to effectively communicate in the English language verbally and in writing
• Knowledge of additional languages, particularly German, is beneficial

Please refer the Job description for details