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Project Coach (Pioneer Reservations Account) at Afni, Inc.
Quezon City, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Coaching, Performance Analysis, Training, Mentoring, Motivating, Quality Assurance, Client Calibration, Supervisory Skills, Attendance Management, Documentation, Feedback, Recovery Strategies, Team Management, Productivity Monitoring, Action Planning, Counseling

Industry

Outsourcing and Offshoring Consulting

Description
PROJECT COACH The Project Coach is responsible for entry level supervisory duties and the support and development of representatives. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for monitoring client calibrations, quality related coaching and providing feedback. Essential Functions and Responsibilities: * Utilizes the Afni Coaching Model (ACM) to perform trend and root-cause analysis of both individual and team performance, formulates recommendations and action plans.Provides ongoing training for performance improvement. * Executes Recovery strategy to achieve Afni's objectives and individual/team goal attainment. Manages daily work map / flow and continually monitors productivity and proper execution of calls to ensure client accounts are worked timely in accordance with contractual agreements and strategies. * Performs supervisory functions that include the mentoring and motivating representatives as well as addresses any attendance or scheduling challenges. Prepares and delivers informal and formal counseling on job performance, behavior and quality issues. * Reports performance results for assigned project team of representatives. Prepares appropriate documentation for quarterly and annual reviews  Qualifications Minimum Requirements: * Bachelor's degree in any field / Completed at least 2 years in College * Team Leader experience handling Reservations Account * Amenable to work in Fairview, Quezon City
Responsibilities
The Project Coach is responsible for entry-level supervisory duties and the support and development of representatives. This includes executing recovery strategies and monitoring client calibrations while providing quality-related coaching and feedback.