Job Title: Project Coordinator
Job Description
We are seeking a Project Coordinator to join our team in Southwest Florida, based in Fort Myers. The role involves providing exceptional service as the single point of contact for our homeowner customers. You will collaborate closely with the sales team to ensure personalized communication throughout the homeowner’s project journey.

Responsibilities

• Build relationships with homeowners and deliver outstanding customer service.
• Collaborate with team members to advance homeowner projects through various stages.
• Respond promptly to customer inquiries and requests.
• Work alongside the sales team to address paperwork issues, manage change orders, and monitor ongoing projects.
• Distribute post-installation surveys and assist in resolving any post-installation issues.
• Perform data entry tasks efficiently.

Essential Skills

• High school diploma or equivalent.
• 1+ year of customer service experience.
• Strong communication and time management skills.
• Proficiency in Microsoft Office suite.
• High attention to detail.
• Excellent interpersonal skills.
• Ability to organize and manage simultaneous tasks.

Additional Skills & Qualifications

• Experience in project coordination and administrative support is beneficial.
• Organized with strong administrative skills.
• Experience with change orders.

Work Environment
This is a full onsite role at a 55-person location with 7 office staff. You will work closely with an install project manager, design consultant, order entry processor, and production team based in MN. All orders are manufactured, installed, and warrantied through RBA. Working hours are Monday to Friday, either 8am-4:30pm or 8:30am-5pm. The company offers opportunities for growth over the next five years, with potential for roles as a supervisor or manager. This is a temp-to-hire position with profit-sharing and incentive plans available for permanent roles.
Job Type & Location
This is a Contract to Hire position based out of Fort Myers, Florida.

Responsibilities

• Build relationships with homeowners and deliver outstanding customer service.
• Collaborate with team members to advance homeowner projects through various stages.
• Respond promptly to customer inquiries and requests.
• Work alongside the sales team to address paperwork issues, manage change orders, and monitor ongoing projects.
• Distribute post-installation surveys and assist in resolving any post-installation issues.
• Perform data entry tasks efficiently

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave