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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

JOB DESCRIPTION:

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

MAIN PURPOSE:

An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life! This will change the face of medicine as we know it. In this role, the candidate will provide an enhanced level of customer support and operational support for movement of any cell and gene shipment through our Marken’s network and that of our parent company, UPS. This will be working with our Project Managers and with our global branches to facilitate these movements, tracking through our GPS technology and proactively acting to avoid delays and risks. Project Coordinators will provide a superior level of monitoring for these life saving therapies.

MAIN DUTIES AND RESPONSIBILITIES

• Reporting to the Project Manager Team Lead, this person will be responsible for successfully supporting the Project Manager and customer and support daily project operations as it relates to cell and gene shipments.
• Develop excellent working relationships with internal departments – Project Management, Operations, Customer Relationship Managers, and the Customer Services Team and Overseas Marken offices/agents.
• Support the Project Manager with set up activities
• Support daily operations, liaise with the Control Tower and Logistics Coordinators
• Complete initial lane mapping with support from the Project Manager
• Arrange shipments with local offices and agents
• Book shipments in the Marken Maestro system
• Review lane mapping files with operations teams on a frequent basis
• Upload Maestro templates and keep these maintained if required
• Provide daily tracking reports to clients
• Report and escalate any issues to the Project Manager
• Assist the Project Manager with billing and logistics enquiries.
• Attend internal and client facing calls and meetings, providing support with meeting minutes
• Point of contact to the client logistics team, responding to day to day queries.
• Assist in updating activities and milestones in project plans
• Daily tracking and compliance of client specific paperwork.
• Document compliance and make visible to the client
• Work with the regulatory team to ensure trade compliance