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Project Coordinator - Chat Process Account and Billing at PRODAPT NORTH AMERICA INC

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Sales Skills, Customer Support, Multitasking, Persuasion, Empathy, Team Management, Coaching, Mentoring, Client Handling, Chat Support, Product Promotion, Upselling, Timely Responses, Quality Assurance, Telecom Billing

Industry

technology;Information and Internet

Description

Overview We are looking for Project Coordinators with strong communication and sales skills to join our customer Chat Support Team. Responsibilities Role: Chat Process - Project Coordinator Location: Thoraipakkam, Chennai Type: Full-time, Immediate Joining Responsibilities: Handle customer queries via chat with professionalism and empathy Promote and upsell products/services wherever applicable Ensure high-quality customer experience with timely responses Achieve sales and support targets. Team management, coaching, mentoring, preparing WBR, Client handling. Requirements Requirements: Graduate in any stream Excellent written communication skills (English proficiency required) Strong persuasion & sales aptitude Ability to multitask and work in a fast-paced environment Minimum 5 to 10 years of prior experience in sales/chat support. Telecom Billing is preferred.

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Responsibilities

The Project Coordinator will handle customer queries via chat, ensuring a high-quality customer experience with timely responses. They will also promote and upsell products/services while achieving sales and support targets.