POSITION SUMMARY…

Join a company where you can make a difference from day one and help make the world a better and safer place. ARL Bio Pharma provides analytical and microbiological testing for the pharmaceutical industry and is the most respected name in our industry. Our laboratory works with pharmaceutical companies, compounding and hospital pharmacies, drug manufacturers, and raw material suppliers bringing excellence to pharmaceutical sciences and making pharmaceuticals safer.
The Project Coordinator will work under the direct supervision of the lab supervisor. This position has a unique role in the department acting as the department’s conduit between external and internal personnel and clients. This role requires leveraging technical expertise to ensure adherence to established protocols and regulations, by utilizing in-depth knowledge of laboratory practices. This incumbent will manage multiple tasks with varying deadlines and complexities, demonstrating effective prioritization to achieve department goals.
This position by necessity must have the Customer Service Acumen of not only being able to understand the client’s needs with short sometimes rushed conversations, asking pointed questions to determine the appropriate response; but also, the ability to adapt to changes and updated information as services and regulations change. This position will use several web-based and digital platforms including but not limited to Microsoft Office products and Laboratory Information Management Systems (LIMS).

POSITION REQUIREMENTS…

Associate Degree or related Science Field– or equivalent Diploma with…
1 year of experience in customer service and 1 year of experience in the scientific field.
Bachelor’s degree in a Science (Chemistry, Biology, biochemistry) or equivalent Diploma is preferred.
Experience in Laboratory Information Management Systems (LIMS) is helpful

• Collaborate and generate innovative ideas involving department sample inventory tracking employing techniques such as accurate labeling to simplify identification and improve accessibility.
• Manages multiple projects and daily tasks, coordinating inside and across multiple departments and groups within the company.
• Service as the primary communication link between the client and laboratory personnel.
• Requests details and aids in Out-of-specification investigations, requesting additional samples or materials to complete investigations.
• Maintains work area, desk, and digital files in an organized manner to locate information accurately and efficiently from multiple sources.
• Answer clients’ calls and emails that involve details of testing and results, via email or phone, promptly and professionally that reflects the department and company.
• Adhere to, use, and maintain Personal Protective Equipment (PPE) and Laboratory Safety Equipment and identify hazards that may arise.
• Complete all safety training including but not limited to OSHA, Departmental SOPs, and Company Compliance.