KEY ACCOUNTABILITIES:

• Assist Senior Practitioners with diary management, booking travel including international travel, completing visa applications, adhering to vaccination and testing requirements, preparing itineraries and ensuring all relevant materials are prepared in a timely manner
• On-going review of the diary to ensure optimal use of time, resources.
• Corresponding with clients to arrange events and deliver projects
• Conduct client account management calls with Senior Practitioners to review pipeline data and define account actions
• Liaise with Senior Practitioners on sales opportunities and support with conversion through proposal creation and edits, arranging calls and responding to queries
• Collaborate with the team to request and send delivery materials
• Book coaching sessions and workshops
• Daily updates to our bespoke opportunity pipeline with sales activity and delivery
• Participation in weekly opportunity update meetings
• Working with our Client Services team to co-ordinate the preparation and delivery of larger client projects
• Accountable for monthly submission of Senior Practitioner expense receipts, assigning project code’s and responding to any financial queries raised by the finance team
• Process assessment requests and ensure participant completion ahead of events
• Adhoc off-site project support
• Telephone and office un-lock/lock up duties

SKILLS AND COMPETENCIES

• Used to working at pace with flexibility, the ability to independently problem solve and have a proactive approach
• Ability to work independently and manage workloads and priorities to meet deadlines
• Willing and able to learn and adapt quickly
• Able to confidently implement best practice processes
• Experience supporting senior management stakeholders
• Excellent organization, time management and prioritisation
• Strong commercial drive
• Strong attention to detail
• Excellent written and verbal communication skills, with the ability to deal confidently with client data and a range of stakeholders
• Ability to build and maintain relationships and manage tensions effectively
• Ability to positively respond to last minute change requests and deliver against tight deadlines
• Desire to deliver a great customer experience, putting the client at the heart of everything we do
• Desire for personal development

PREVIOUS EXPERIENCE

• A minimum of two years in a similar personal / executive assistant or project management role
• Project coordination and/or project management experience
• Highly proficient in Microsoft programs including Outlook, MS Teams, Word, PowerPoint, Excel, MS Planner, MS forms
• Strong level of IT knowledge
• Ability to operate across multiple platforms
• Educated to a degree level

OUR VISION & PURPOSE

At Complete our vision is to create a world where leaders, from all walks of life, can overcome complex challenges by accelerating their growth & transformation in all dimensions. To achieve this, our purpose is to empower leaders to become more complete by developing the skills, awareness, and resilience they need to lead with impact.

ABOUT YOU AND THE ROLE

Are you looking for a meaningful role in a company that delivers products and solutions which can significantly improve lives? We are looking for a Project Coordinator to join our friendly client services team, providing assistance to our Senior Practitioners with diary management, event planning and project support.
Are you proficient at diary management and coordinating multiple projects with varying deadlines? Do you flourish with complexity and possess a natural flair for accuracy and customer service?
Are you looking to work for a cutting-edge business within a compassionate and dynamic team? If so, there’s an exciting opportunity here at Complete for you to do just that.
A typical day might include managing diary appointments, working with our Client Services and Analytics team to co-ordinate client projects, booking travel, preparing itineraries and project resources, creating proposals and uploading new work opportunities to our bespoke platform and communicating with key client contacts to determine and deliver against bespoke and changing requirements.