Project Coordinator - Customer Deployments at Contegris

Lahore, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Planning, Scope Management, Communication, Coordination, Monitoring, Reporting, Customer Experience, Relationship Management, Organizational Skills, Time Management, SaaS Deployment, ClickUp, Jira, Google Sheets, Problem-Solving, Technical Aptitude

Industry

IT Services and IT Consulting

Description

About Contegris Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers. Job Overview Were looking for a detail-oriented and proactive Project Coordinator to manage customer-side deployments and implementation projects for our SaaS-based Customer Experience Platform. This role blends project coordination + customer communication + internal collaboration — perfect for someone who thrives on ownership and execution. Key Responsibilities 1. Project Planning & Scope Management Gather project details from Sales/Pre-Sales and prepare clear Scope of Work (SOW) documents. Schedule and conduct Kick-off Meetings with customers and internal teams. Maintain project timelines, deliverables, and milestones in coordination with technical teams. 2. Coordination & Communication Act as the primary communication bridge between customer and internal teams (Pre-Sales, DevOps, Implementation, Support). Ensure all stakeholders are updated on progress, delays, or dependencies. Send weekly project status updates to customers proactively — even when no progress is made. 3. Monitoring & Reporting Track project progress using dashboards or project management tools (ClickUp/Jira/Google Sheets). Identify risks and delays early and escalate to management for timely resolution. Prepare Project Closure Reports and customer feedback summaries. 4. Customer Experience & Relationship Maintain a professional and positive relationship with customer representatives throughout the project. Conduct handover to Customer Success after go-live and ensure documentation is complete. Capture Customer Satisfaction (CSAT) feedback post-deployment. Requirements Education: Bachelors Degree in Business Administration, IT, Computer Science, or related field. Experience: 2–4 years of experience in Project Coordination, Account Management, or Implementation Support (preferably in SaaS, IT, or Telecom). Skills: Strong written and verbal communication skills (English & Urdu). Excellent organizational and time management abilities. Good understanding of customer lifecycle and software deployment processes. Hands-on with project management tools (ClickUp, Trello, Jira, Asana, etc.). Basic technical aptitude to understand SaaS platform workflows. Customer-focused attitude with problem-solving mindset. If youre someone who believes great deployments create long-term customer relationships, wed love to connect.

Responsibilities

The Project Coordinator will manage customer-side deployments and implementation projects for the SaaS Customer Experience Platform, focusing on project planning, scope management, and acting as the primary communication bridge between customers and internal teams.