The Project Coordinator is part of the office team at Dry Kings and responsible for supporting field operations. As an administrative rock star, you coordinate the job schedule in an efficient manner, act as a liaison between field and office personnel, provide outstanding customer service, make sure documentation is complete for each job, create invoices and perform data entry in our Job Management software, along with other tasks. This position is also responsible for answering the phone calls and being on an on-call rotation schedule, as assigned. This is an AT WILL position. This position reports to the Novato, CA office, in person.

QUALIFICATIONS

Ability to:
· Accurately and efficiently manage schedules, including contacting customers regarding changes, updates, delays and other.
· Provide exemplary customer service to clients, employees and vendors
· Provide accurate and timely reports for project tracking and reporting
· Assist in problem solving and in making the Company more effective and efficient
· Work on call and in all emergency situations, as needed
· Apply general mathematical and data entry skills
· Communicate clearly and concisely, both orally and in writing; must be proficient in reading and writing the English language
· Generate timely information with accuracy and efficiency
· Manage multiple projects at a time while paying strict attention to detail
· Establish and maintain cooperative working relationships with those contacted through the course of work; gain cooperation through discussion and persuasion
· Produce work in a timely, budgeted, scheduled and profitable manner
· Apply established Company policies and procedures, including safety procedures and principles
Knowledge of:
· Basic principles and practices of organization and administration
· Modern office practices and technology, including Microsoft Office, Outlook, copiers, telephone, facsimile, etc.
· Proper filing techniques, office efficiencies and timely processing of paperwork
· Appropriate phone skills and resolution of customer complaints and issues
· Industry software: Xactimate, PJM, Encircle and other similar programs
· Professional ethics
· English usage, spelling, grammar and punctuation; basic mathematics
· Restoration industry language, practices and terminology; ability to seek out knowledge if new to the industry
· Company policies and procedures
· Pertinent federal, state and local laws, codes and regulations that govern the areas of the position
· OSHA safety regulations as they pertain to the restoration industry; maintain an active role in monitoring the safety of yourself and other team members

EXPERIENCE AND TRAINING GUIDELINES

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
· Two years of professional experience in restoration, administration, or related field
License and Special Requirements:
· Possession of, or ability to obtain an appropriate, valid California driver’s license

EQUAL OPPORTUNITY EMPLOYER/AMERICANS WITH DISABILITIES ACT COMPLIANT/VETERAN’S PREFERENCE POLICY/DRUG FREE WORKPLACE

Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Language:

• Spanish (Preferred)

License/Certification:

• IICRC Certification (Preferred)

Ability to Commute:

• San Francisco Bay Area, CA (Required)

Ability to Relocate:

• San Francisco Bay Area, CA: Relocate before starting work (Required)

Work Location: In perso

· Schedules multiple teams each day to perform restoration work in the most efficient manner.
· Contacts customers regarding arrivals for Technicians and Project Managers.
· Provides guidance to clients in regards to the restoration process and status updates.
· Provides quick and accurate responses to vendors, agents, and clients.
· Performs data entry in the company’s job management software.
· Answers the phones, directs calls and assists clients.
· Completes a checklist for each job to ensure job files are complete.
· Completes, reviews and routes forms, contracts, job notes, moisture readings and other paperwork.
· Maintains job related documents, and acts as a liaison between the field and the office.
· Creates invoices and other job-related documents.
· Coordinates and communicates with insurance companies, agents, and clients regarding the Team’s workflow from beginning to end.
· Performs general administrative work as necessary, including preparing reports and correspondence, reviewing correspondence, copying, and filing, preparing purchase orders, daily work orders and daily communication with the Team Leader and Project Manager about ongoing projects.
· Demonstrates a positive image of the Company to staff and clients; this shall include oral and written communication and visual presentation.
· Assists the office staff, the production management staff, and sales staff, as needed.
· Works with collections regarding collecting deductibles, progress payments and final payments, when needed.
· Completes project tracking reporting, inclusive of all schedules, appointments, and reports.
· Applies all safety rules and regulations to work efforts and prevents work hazards.
· Is a part of the after-hours on all rotation schedule.
· Other duties as assigned.