Project Coordinator at Element Materials Technology

Fairfield, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Communication, Interpersonal Skills, Technical Knowledge, CRM Proficiency, Problem Solving, Email Handling, Phone Handling, Relationship Management, Documentation, Follow-Up, Microsoft Applications, Detail Orientation, Time Management, Team Collaboration

Industry

Manufacturing

Description

Overview Element has an opportunity for a Project Coordinator at our Fairfield, OH site. The primary function of the Project Coordinator is to maximize sales opportunities by creating a world-class first impression for customers who contact Element through the sales inquiry website forms and telephone numbers. As the first point of contact for global customers, the Project Coordinator plays a vital role in the Element sales process. The position consists of multiple responsibilities which help ensure a centralized, consistent customer experience. This includes professionally answering incoming calls and emails from internal and external customers, asking sales-minded questions to pre-qualify incoming requests, posing technical questions to further clarify customer requirements, and efficiently assigning incoming leads to the Element location most capable of providing services. Responsibilities Utilize phone call / email handling processes to effectively communicate your role and the Element value proposition to incoming callers / web inquiries Use knowledge of Element’s service and location capabilities to ask inquisitive questions and gather as much technical detail on each request as possible Utilize processes, tools, and knowledge to properly assign requests to the most appropriate laboratories and business sectors in a prompt manner Complete customer follow-up emails and phone calls as required each day Actively utilize Dynamics CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call logs are entered Maintain ongoing relationships with the sales team and business unit heads Maintain solid and current knowledge of Element’s service offering Document all customer concerns, delegate to appropriate quality manager, and provide follow-up to ensure resolution of concerns Act as a resource in routing customer questions / issues and follow up to ensure customer satisfaction and keep abreast of changing customer needs Assist Tactical Marketing Manager with various other related customer support activities Skills / Qualifications 1 - 3 years of sales, marketing, or customer service experience, or equivalent combination of education and experience Ability to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specifications Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Non-English language proficiency is preferred Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry Ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form Must have valid Driver’s License, with an acceptable driving record under Element’s policy Experience in interpreting testing procedures and requirements Proficiency in Microsoft Applications (Word, Excel) Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities Well-developed oral and written communication skills to meet a variety of communication needs Good interpersonal skills that foster open upward and downward communication built on mutual respect Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions #LI-TK1 Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) “If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com”

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Responsibilities

The Project Coordinator is responsible for maximizing sales opportunities by creating a positive first impression for customers. This includes answering calls and emails, pre-qualifying requests, and efficiently assigning leads to the appropriate locations.