JOB OVERVIEW:

APTIM Energy Transition team is seeking a bilingual Project Coordinator who will be a customer service representative for our portfolio of E-bike Rebate Programs and new e-mobility programs with APTIM. The Project Coordinator will be responsible for providing program services, support, and analysis for the programs, which are incentive programs designed to increase the use of e-bikes and/or electric vehicles (EVs). The programs provide point of sale rebates to residents to offset the cost of purchasing e-bikes, EVs, EV chargers, battery storage, and solar. This can be a fully remote position, but may be required to attend some meetings or be in the office three days a week if near APTIM office. Preferred location in the Pacific Time Zone to serve clients in the Western U.S.
APTIM’s Energy Transition team is a recognized leader in the marketplace. Our technical experts deliver highly innovative projects and complex client solutions providing the full breadth of energy solutions including energy management, carbon management, smart energy infrastructure, distributed energy resources (DER), and carbon-free mobility solutions. Our consultants proactively collaborate with clients to define and implement strategies and campaigns around key business drivers, with the primary focus of finding and delivering high-impact projects that exceed expectations and meet the unique needs for our commercial and retail clients.
This position is responsible for providing customer service and administrative support, while ensuring that project information is accurate, projects workflows are maintained and continuously reviewed, and continuous communication with key internal stakeholders and customers is maintained. This position is additionally responsible for managing customer incentive reviews, processing, and supporting or directly coordinating on project tasks with internal functional teams. Our role as the Program Administrator is to develop energy-saving and/or carbon reduction programs that are important tools in the marketplace for reducing carbon emissions, lowering energy bills, and relieving energy related economic burdens for disadvantaged populations. These programs are funded by utilities or government entities. We serve our clients as the Program Administrator to distribute the program’s benefits while providing residents with the opportunity for equitable participation in these programs. You will also be working with others who are enthusiastic about clean energy, energy efficiency and making a positive impact on the industry.

BASIC QUALIFICATIONS:

• Associate or bachelor’s degree from an accredited four-year college / university or equivalent work experience.
• 1-3 years’ program/project experience related to energy program management, implementation, or administrative oversight.
• Effective communication skills, experience with client engagement and coordination.
• Experience with Microsoft Office, CRM systems and tracking systems.
• Quantitative and analytic capabilities including report writing, spreadsheet analysis, and identification of existing or potential problems, and recommend solutions.
• Advanced written and oral communication skills.
• Strong critical thinking skills with ability to analyze situations, identify existing or potential problems and recommend solutions.
• Must be a self-starter, organized and have an ability to prioritize workload in a demanding environment.
• Detail-oriented with excellent time management, project management, and track record following through on commitments.
• Willingness to learn new technologies, processes, and tasks.
• Commitment to fostering a collaborative work environment within the team and the broader organization.
• Proficient Microsoft Office software.

DESIRED/PREFERRED QUALIFICATIONS:

• 1+ years’ experience with programs targeting energy efficiency, EV infrastructure or vehicle electrification.
• 2-4 years of previous office experience.
• Fluency in Spanish, Mandarin Chinese, or Vietnamese highly preferred. Ability to speak additional languages may be advantageous.

• Work as part of a clean energy/energy efficiency team ensuring that the administration, implementation, and verification of climate impact projects are successfully executed.
• Develop, maintain, and engage with customers through email and outbound calling and updating program databases as needed.
• Review project application forms by customers, contractors, engineers/consultants, and other program participants to ascertain compliance with program policies and procedures.
• Maintain, update, and add entries to the system databases accurately.
• Assist with project reporting, scheduling and other issues as needed.
• Proven experience developing and maintaining relationships with internal colleagues and external stakeholders.
• Develop relationships with program partners to identify and address their needs from the Program to provide information to the program managers.
• Work with customers of all backgrounds and computer proficiency knowledge access our programs.
• Proficient Microsoft Office software.
• Conduct QA/QC of Program processes and protocols, offering design improvements, analysis, and recommendation under the direction of the lead project specialist.
• Contract reporting and tracking program performance and metrics.
• Directly assist in the resolution of Program operation issues.
• Ensure compliance with all APTIM and client quality and safety policies as well as all OSHA regulations
• All other duties as assigned.
• Ensure compliance with all APTIM and client quality and safety policies.