Project Coordinator (Global Delivery Center) at Cognizant

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reporting, Data analysis, Ticket monitoring, SLA management, Service cloud administration, Audit reporting, Detail orientation, Organization skills, Analytical mindset, Workday, Administration, Communication

Industry

IT Services and IT Consulting

Description

About the Company: Cognizant Workday Practice is a go-to Workday consulting partner with an exceptional track record of client's success. We are passionate about client satisfaction and strive to be collaborative with our clients and each other every step of the way. Join our dedicated team of experienced Workday implementation professionals and become part of our dynamic, fast-paced, HR transformation consulting practice. Responsibilities: Responsible for creating weekly, monthly, and quarterly reports for both customers and internal teams; Responsible for creating Feature Manuals for every Workday Release; Responsible for daily ticket monitoring across all accounts in the region; Coordinating with Account Leads and Managers on any aged, nearing SLA, or breached SLA customer requests; Skills & Requirements: Phone support rostering and administration Audit reporting to ensure the team is following ticket etiquette and internal ticket handling processes. Service Cloud Administration which handles internal ticketing requests Bachelor’s degree in Mathematics, Computer Science/Information Technology, Management Information Systems, or Engineering-related field is required. Superior detail orientation and organization skills Strong analytical mindset and usage of analytics and reporting tools #LI-Remote Why choose Cognizant: Entrepreneurial environment that welcomes your ideas Opportunity to do great work Outreach programs that support communities and tap into your volunteer spirit Learning opportunities to help current needs and advancement Global operations, with opportunities in North America, Europe and Asia Pacific An abundance of Affinity groups to meet your needs Cognizant Core Values: Work as One: We think beyond roles, relying on each other’s strengths to win as a team. Raise the Bar: We always aim for excellence in how we work and what we deliver. Dare to Innovate: We push boundaries and take chances to reimagine what’s possible. Do the Right Thing: We all lead with integrity and always make the ethical choice. Own It: We own the outcomes for our company, colleagues, and community. Cognizant (Nasdaq-100: CTSH) engineers modern businesses. As one of the world’s leading professional services companies, we help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast changing world. Together, we’re improving everyday life. Founded in 1994 as a technology development arm of The Dun & Bradstreet Corporation, we were spun off as an independent company in 1996, and have worked closely with large organizations to help them build stronger businesses ever since. Today, Cognizant engineers modern businesses to improve everyday life, helping some of the world’s most established companies remain the most loved brands. In today’s fast-changing technology landscape, we work with our clients to advance every aspect of how they serve their customers: digitizing their products, services and customer experiences; automating their business processes; and modernizing their technology infrastructures. Cognizant’s Workday practice was formed in 2020 through the acquisition of Collaborative Solutions, a leading global finance and HR transformation consultancy. Our 1,700+ experts provide full lifecycle services—advisory, deployment, and post-production—using our proven, proprietary tools. With headquarters in the US and a rapidly expanding footprint that extends from India and China to Europe, North America, South America and the Middle East, we’re committed to building digital talent all around the globe so everyone can benefit from the full spectrum of human ingenuity. We collaborate locally with clients, in person and in their local languages. We believe that the opportunity presented by technology has never been greater, and because of that opportunity, Cognizant will continue to work with clients to modernize their businesses, making everyday life even better for them, their customers and the communities they serve. Our Commitment to Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Accommodations: If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information. Notice of E-Verify Participation Right To Work poster Know Your Rights: Workplace Discrimination is Illegal Pay Transparency Nondiscrimination Provision Cognizant EEO Policy

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Responsibilities

The role involves creating weekly, monthly, and quarterly reports while managing feature manuals for Workday releases. Additionally, the coordinator will monitor daily tickets across accounts and collaborate with managers to ensure SLA compliance.