JOB SUMMARY

We are seeking a detail-oriented and proactive Project Coordinator to join our dynamic team. The ideal candidate will be responsible for supporting project management activities, ensuring that projects are delivered on time and within scope. The Project Coordinator is an integral part of the team. This role requires an individual to be able to multitask and prioritise workload due to the nature of this busy role. This role will be based in our Mallusk office.

QUALIFICATIONS

• 1 years experience in an office environment
• 5 GCSE’s to include English and Maths
• 1 years office experience
• Fluent Microsoft Office Experience
• Proactive and can work independently with limited supervision
• Strong customer focus and professional at all times
• Demonstrate high levels of organisational skills and be detail orientated when completing tasks.
• Excellent communication skills
• Ability to work as part of a team and to develop and sustain good working relationships, communicating formally and informally with colleagues and customers.
• Adaptable with a flexible and positive attitude
• Ability to multitask – large volume of calls
• Trustworthy and approachable
• Lead by example
• Can do attitude
• Ability to work under pressure while assessing and prioritising what tasks need done urgently and identifying potential risks.

• To receive incoming calls and record/manage these efficiently to the required job standard.
• Remain professional and adhere to confidentiality at all times
• Calculate engineer performance and bonuses
• Work under tight deadlines and manage multiple priorities simultaneously.
• Provide regular updates internally and externally.
• Providing support to clients by telephone and email
• Logging and assigning response maintenance calls promptly and efficiently
• Processing operatives paperwork and closing calls to submit for payment
• Responding within agreed time frames, service levels and contract terms to ensure that work orders are met
• Targeted KPI’s in relation to contract requirements
• Support in cross-training team to cover all aspects of the contract (to allow for absence or holiday leave and contingency planning)
• Routine administrative tasks
• Liaise and communicate with key stakeholders and clients
• Early escalation of any issues or concerns to line manager/ client
• To undertake additional duties in line with management requests as required
• To understand and comply with policies and procedures
• Support with applications and certificates from various authorities/clients
• To carry out work in a safe and diligent manner
• Adhere to the Data Protection Act
• Scheduling out daily runs for multiple operatives
• Organising the materials for operatives, dealing with suppliers and sub-contractors.