Job Title: Support and Project Coordinator
Location: Dubai
Reports to: Operations Manager
Experience Required: 1-3 years in technical support/project coordination roles
Job Summary:
We are seeking a dynamic and organized Support and Project Coordinator to manage field engineers, coordinate support tickets via Zoho Desk, and ensure timely and effective resolution of client issues. The ideal candidate will possess strong leadership and communication skills to maintain high team morale while ensuring client satisfaction and smooth project execution.

Key Responsibilities:

• Field Engineer Coordination:

Schedule and manage the deployment of engineers for on-site support and project installations.

Track progress and ensure timely completion of tasks.

• Client Communication & Satisfaction:

Act as a liaison between clients and technical teams.
Address client concerns and ensure consistent, high-quality service delivery.

Follow up on service feedback and ensure resolution of escalations.

• Support Ticket Management (Zoho Desk or Similar):

Monitor, assign, and follow up on support tickets.

Ensure SLAs are met and issues are resolved efficiently.

• Team Leadership:

Command and coordinate a team of engineers with a firm yet approachable manner.

Conduct regular briefings, ensure adherence to standards, and motivate the team to perform their best.

• Reporting:

Maintain logs of field activity, ticket resolution, and client interactions.
Generate weekly/monthly reports for internal review.

Key Skills Required:

• Strong organizational and coordination skills
• Working knowledge of ticketing tools (Zoho Desk preferred)
• Excellent communication and interpersonal skills
• Leadership ability to guide, command, and support field teams amicably
• Proactive problem-solving approach
• Client-focused mindset

Job Type: Full-time
Pay: Up to AED7,000.00 per month

Application Question(s):

• Number of years of experience in IT project coordinator role in UAE
• Have you got experience in coordinating field engineers and coordinate support tickets via zoho desk?
• Current salary
• Expected salary
• Notice period

Please refer the Job description for details