PRIMARY FUNCTION:

Serve as the key support to project managers, customers, production and technical team; assisting projects managers in supporting customer’s requests and inquiries throughout the lifecycle of the project in order to leave customers satisfied.
The ideal candidate will have an engineering background with ability to understand and explain the inner workings to varied clientele; proven customer service skills; capable of resolving escalated issues arising from operations, coupled with high energy to work in a high-volume environment; requiring coordination with other departments, and also strong attention to detail while improving production rate.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS:

• A degree or diploma in Mechanical Engineering is preferred
• Some experience in a manufacturing environment an asset
• Proactive and willing to initiate action, solution oriented
• Capable of working in a dynamic, fast-paced environment providing outstanding customer service
• Technical and mechanical aptitude
• Ability to read and explain drawings
• Excellent verbal and written communication skills
• Positive attitude and high stress tolerance
• Ability to focus and concentrate in an engaging environment
• Self-motivated and effective at working with minimal supervision
• Strong organization and time management skills
• High detail-orientation

• Support customer quote requests for smaller fixture orders and samples.
• Assist customers through the planning, design, and ordering process.
• Assist project managers with processing, coordinating design, scheduling, manufacturing and delivery of fixture additions on existing jobs
• Liaison between our project management and manufacturing teams to make sure expedited orders meet customer required delivery.
• Other duties as required.
• Able to lift up to 15lbs; may work in hot areas 5%, noise 0%.
• Ensure adherence to Health and Safety as well as active participation in 5S activities in work area.