Project Coordinator - PCC Ohio at Connection

Wilmington, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

23.85

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coordination, Collaboration, Incident Monitoring, Case Management, Escalation, SLA Achievement, Liaison, Order Processing, Service Fulfillment, Process Comprehension, Documentation Creation, Meeting Scheduling, Client Updates, Process Improvement, Quality Assurance

Industry

IT Services and IT Consulting

Description

Overview What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Project Coordinator Working under the supervision of the Team Leader-CX and in conjunction with the Sr. Project Support Coordinator, the Project Support Coordinator will primarily be responsible for coordinating, partnering, and collaborating with various teams and departments handling multiple projects. This includes monitoring and addressing requests and orders received as incidents, cases, or other forms of inquiries, and escalating requests based on training and process expertise. The position demands meeting set quality expectations and focusing on achieving the SLAs to positively impact the customer experience. The Project Support Coordinator will serve as the first point of contact for requests received from customers in the form of incidents, and or internal issues reported by the Sales and Services team in the form of cases. Acting as the primary liaison between clients, management, and the Sales and Services team, the Project Support Coordinator ensures the timely and successful application of services across all categories of customer orders, from initiation to production. The Project Support Coordinator comprehends the responsibilities of other roles and departments within the Technology Integration and Distribution Center (TIDC) to establish effective coordination between all points of contact. This ensures continued support and fulfillment of the needs of other teams, departments, and customer SLAs. The Project Support Coordinator will assist members of the Project Management Office, Service Delivery, and Engagement Specialists in coordinating and executing sales orders and other contractual agreements. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities Monitors incident/case queues and addresses requests received in accordance with SLAs. Handles incidents/cases following the established standard operating procedures, ensuring quality is maintained. Manages order processing and management according to standard operating procedures, ensuring quality is upheld. Handles cases/support requests from sales within established quality guidelines and SLAs. Monitors and escalates issues related to inventory/stock. Adheres to standard team procedures. Coordinates projects or activities with teams and departments within the Technology and Integration Distribution Center (TIDC) when dealing with sales, testing, and production orders. Acts as the initial point of contact and liaison for customers or between TIDC and other departments. Monitors reports to ensure orders are processed promptly and manages any delays effectively. Creates and updates process and procedure documentation (SOPs & Job Aids) as assigned. Schedules and attends internal and external customer meetings. Stays informed about client project changes and updates. Gains familiarity with each client and their respective services and SLAs. When proficient, may assist in providing internal team support and training to other team members. Performs all other duties or special projects as assigned. Recommends ideas for process/continual improvement opportunities. Employees are required to be fully onsite at the approved work location to perform the functions of this position. Degree Requirements: Associate's Degree or the equiv alent combination of education and work experience Minimum years of work experience to qualify for role: 4 years Total years of work experience to be fully proficient: 6 years Min USD $19.23/Hr. Max USD $23.85/Hr. Qualifications Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person.”

Responsibilities

The Project Support Coordinator will primarily coordinate, partner, and collaborate with various teams on multiple projects, monitoring and addressing requests received as incidents or cases while ensuring quality expectations and SLAs are met. This role acts as the first point of contact for customer incidents and internal cases, serving as the liaison to ensure timely service application from initiation to production.