Why SailPoint?
Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the
awards
to prove it.
If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact; we want you to join our team.
SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations.
Who You Are:
You are an eager and highly motivated professional looking to grow your skills by building your working relationships and interacting with peers and customers at all levels within an organization. You have worked indirectly and directly with project teams, vendors, and internal stakeholders to successfully complete deliverables and coordinate delivery tasks and meetings. You are an excellent communicator, highly process driven, with experience in planning for and achieving deadlines, assessing and mitigating risks, and proactively resolving unexpected issues.
What You’ll Do:
Project Coordinators at SailPoint begin with a structured onboarding and mentorship program to familiarize them with our SaaS Customer Success Delivery model. Within 1-2 months, the Project Coordinator will begin coordinating the tasks associated with the Customer Success Delivery (CSD) package offering – presenting customer kickoff calls, assisting with resource coordination, coordinating with internal teams and customers regularly, tracking progress and deliverables, maintaining task status. After 6 months, the Project Coordinator will have demonstrated a strong understanding of our delivery methodology and is able to lead the standard CSD coordination activities.

Responsibilities:

• Handle project coordination duties for Customer Success Delivery package engagements (100% of the role).
• Collaborate internally with the global Customer Success Delivery team as well as other internal teams when needed
• Create and consistently update Customer Success Delivery project documentation (tracking sheets, customer status emails, internal status documentation) in appropriate repositories.
• Assist to track and assign resources for Ask An Architect sessions (part of the CSD package).
• Provide accurate updates on project progress to customers and SailPoint management.
• Assist with review and provide recommendations for modifications to internal coordination processes.

Requirements:

• 2+ years of professional work experience as part of a Software, SaaS, or consulting company, including 1+ year of project coordination experience.
• Excellent organization, communication and multi-tasking skills. Experience working with customers, partners, and internal stakeholders. Capable of maintaining strong relationships
• Experience with essential project coordination duties (project planning, managing budgets, monitoring project scope, owning stakeholder communication, and risk management)
• Experience coordinating projects across multiple teams and geographies

Certifications: Certified Associate in Project Management (CAPM) a plus
Education: Bachelor’s degree or equivalent work experience
Travel: None expected
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

• Handle project coordination duties for Customer Success Delivery package engagements (100% of the role).
• Collaborate internally with the global Customer Success Delivery team as well as other internal teams when needed
• Create and consistently update Customer Success Delivery project documentation (tracking sheets, customer status emails, internal status documentation) in appropriate repositories.
• Assist to track and assign resources for Ask An Architect sessions (part of the CSD package).
• Provide accurate updates on project progress to customers and SailPoint management.
• Assist with review and provide recommendations for modifications to internal coordination processes