PROJECT COORDINATOR

Looking to become part of an energetic team? Are you interested in building your career in a high-demand industry? Is a culture focused on integrity & accountability important to you? Snap Install could be a good match for you.
We are seeking an ambitious Project Coordinator to join our innovative and hard-working project management team. Acting as the front-line of communication, our mission is to provide peace of mind for our partners by anticipating and understanding the needs of their business or organization.

WHO WE ARE

At Snap Install, we focus on developing and executing turnkey solutions that solve every aspect of our partners’ installation needs. Representing many high-demand industries that range from digital signage and healthcare integration to audio/video installation, we embed ourselves in our partner’s processes to help understand their world and create customized solutions tailored to their needs.
As a leading nationwide service provider, we continue to support our partners through quality installations across multiple industries throughout the United States and Canada. We supply our partners with a diverse network of qualified technicians with extensive industry experience and resources.

WHO WE ARE LOOKING FOR

A successful candidate is eager to learn, self-motivated, organized, and able to multi-task in a fast-paced environment. Working with a wide variety of individuals and personalities, being able to adapt to different communication styles is key. Build on your conflict resolution skills by handling order escalations as necessary.

Project Coordination:

• Develop a basic understanding of client solutions, products, technologies, and common challenges in order to oversee jobs.
• Generate basic quotes and scopes of work for clients.
• Build orders in service management system, with an emphasis on consistent accuracy. Consistently update system with clear, effective notes.
• Schedule and coordinate jobs with technicians, effectively addressing scope and price. Gather all necessary logistical and technical information, and prepare technicians for on-site work.
• Monitor job progress, serving as an escalation point and resolving minor barriers. Confirm, review, and approve deliverables. Coordinate with manager on escalations.
• Close completed jobs, including billing and documentation, and share necessary information back to the client.

Rollouts:

• Participate in multi-site projects/rollouts.

Business Acumen:

• Understand options to complete project when considering timing, technician skill set, project risks, and margin.
• Coordinate with manager to manage and prioritize workload and daily schedule.
• Demonstrate a limited ability to adapt to varying client, project, technology, technician, and site needs, and drive projects to a successful outcome.
• Work with technicians and clients to negotiate pricing based on scope, level of effort, timeliness, and other variables.
• Understand and adhere to standard operating procedures.

Relationship Management:

• Develop initial relationships with technicians, clients, and co-workers that promote effectiveness and mutual success. Advocate and influence for best outcomes.

Team:

• Consistently demonstrate Snap’s core values: integrity, passion, perseverance, accountability, and innovation.
• Occasional local travel, as required.
• Perform other duties and projects as assigned and deemed appropriate.