Project Coordinator - Telecoms

What You’ll Get

• A supportive environment fostering career progression, continuous learning, and an inclusive culture.
• Broad exposure to CME’s diverse products, asset classes, and cross-functional teams.
• A competitive salary and comprehensive benefits package.

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What You’ll Do

At CME Group, we’re building the future of financial markets, and our Business Operations team is at the core of that mission. As a Telecoms Analyst, you’ll be the architect of our telecommunications efficiency, a key player in optimizing our global infrastructure. You’ll move beyond traditional operational roles to a position where your analytical skills directly impact our bottom line and operational excellence. Your day-to-day will involve:

• Pioneer cost-saving initiatives by proactively analyzing telecoms utilization, identifying zero-usage assets, and addressing excessive consumption across our global network.
• Collaborate with strategic partners to identify and execute cost reduction opportunities and automate customer circuit data updates.
• Innovate and refine our internal platforms by working with our development teams to enhance our billing platform and build self-service capabilities for managers.
• Elevate data integrity by maintaining and auditing customer master data to ensure accuracy and a seamless billing experience.
• Drive operational excellence by ensuring timely invoice processing, managing vendor communications, and providing critical reports on savings and efficiency.
• Champion a secure and cost-effective mobile strategy for our global staff, partnering with Information Governance and Global Information Security.
• Provide critical support by resolving billing inquiries and ensuring the accuracy of outward billing with client-facing teams.

What You’ll Bring

• Proven analytical skills with a strong ability to interpret complex data and translate it into actionable business recommendations.
• Exceptional organizational skills to manage multiple priorities and ensure timely and accurate execution of all billing and reporting tasks.
• Strong communication skills, adept at collaborating with both internal teams and external vendors to drive successful outcomes.
• A client-centric mindset with experience in a client-facing environment, focused on resolving issues and ensuring customer satisfaction.
• Demonstrated experience in reporting, with the ability to create and present clear, impactful reports on efficiency and cost savings.
• A foundational understanding of telecommunications billing systems and the operational knowledge to correlate data with billing practices.

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CME Group: Where Futures are Made
CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.
At CME Group, we embrace our employees’ unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more
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• Pioneer cost-saving initiatives by proactively analyzing telecoms utilization, identifying zero-usage assets, and addressing excessive consumption across our global network.
• Collaborate with strategic partners to identify and execute cost reduction opportunities and automate customer circuit data updates.
• Innovate and refine our internal platforms by working with our development teams to enhance our billing platform and build self-service capabilities for managers.
• Elevate data integrity by maintaining and auditing customer master data to ensure accuracy and a seamless billing experience.
• Drive operational excellence by ensuring timely invoice processing, managing vendor communications, and providing critical reports on savings and efficiency.
• Champion a secure and cost-effective mobile strategy for our global staff, partnering with Information Governance and Global Information Security.
• Provide critical support by resolving billing inquiries and ensuring the accuracy of outward billing with client-facing teams