Full job description

As a Project & Customer Coordinator in the FMCG industry, your role will involve managing customer orders and coordinating projects to ensure everything runs smoothly. Based in Manchester, you'll play a key part in keeping customers happy and ensuring deadlines are met.

Client Details

This role is with a company in the FMCG industry based in Manchester.

Description

• Coordinate product changes/formulations and updates with internal teams and customers.
• Manage critical paths and milestones.
• Manage multiple projects simultaneously.
• Ensure all customer queries and concerns are addressed promptly and accurately.
• Collaborate with stakeholders to maintain smooth workflows and processes.
• Monitor and manage timelines for product changes to ensure timely delivery.
• Maintain accurate records and documentation for product changes and customer interactions.
• Identify and resolve potential issues related to customer service and product changes.
• Provide regular updates and reports to management on progress and challenges.
• Support continuous improvement initiatives within the customer service department.
• Managing stock transition between old and new products.

Profile

A successful Product Change & Customer Coordinator should have:

• Experience in customer service or a similar role in the FMCG industry.
• Very strong organisation and time-management skills.
• Excellent communication and interpersonal abilities.
• Strong stakeholder management skills.
• Proficiency in managing multiple tasks and meeting deadlines.
• Attention to detail and a proactive approach to problem-solving.
• Confidence in working with internal and external stakeholders.

Desirable:

• Experience in the FMCG industry (not essential).
•