Powerling is a Global Content Solutions Provider (GCSP) supporting international organizations with tailored services in technical writing, localization, and multilingual communication. Our clients span industries where precision, quality, and cultural relevance are critical. We are growing our presence in the Benelux region and are seeking a Project/Customer Success Manager with a strong customer mindset and a passion for technology-driven solutions to join our team.
Certified as a B Corp since 2023, Powerling is committed to responsible, sustainable, and inclusive practices, both socially and environmentally. It places strong emphasis on employee well-being, diversity, equal opportunity, and technological innovation, particularly through the integration of artificial intelligence into its processes.
As a Project Manager, you will act as the main point of contact for assigned clients, ensuring smooth delivery of projects while driving client satisfaction and long-term partnerships. You will collaborate closely with our Technical Writing & Localization teams, translating client needs into solutions and ensuring successful execution. We are looking for someone who is tech-savvy, AI-curious, and eager to solve complex challenges with smart, scalable solutions.

• Own the relationship with assigned clients, serving as their trusted partner.
• Manage the full project lifecycle: scoping, planning, scheduling, budgeting, and delivery.
• Coordinate with internal teams (Technical Writing, Localization, Engineering) to ensure quality outcomes.
• Proactively identify client needs and opportunities for process or service improvements.
• Explore and apply AI-driven workflows and emerging technologies to enhance efficiency and client value.
• Track KPIs and report on project performance, ensuring on-time, on-budget delivery.
• Support business growth by nurturing client relationships and driving upsell/cross-sell opportunities.
• Contribute to knowledge-sharing and process optimization within the PM team.