Project Delivery Manager at Tails.com

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Cross-Functional Coordination, Product Launch Management, Risk Management, Stakeholder Management, Communication Skills, Analytical Skills, Problem-Solving, Supply Chain Knowledge, FMCG Operations, Budget Management, Detail-Oriented, Organizational Skills, Adaptability, Commercial Awareness

Industry

Manufacturing

Description

The Project Delivery Manager is key to executing the delivery / commercialisation phase of the New Product Development (NPD) process. Changing the world of pet food for good We’re Tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique Tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff. We’ve got bold plans. Having created an entirely new category in pet food, we’re now scaling fast – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing. Together, we’ll change the world of pet food for good. Build our brand We’re building an international brand, fast. We set ambitious goals. We challenge and support each other in equal measure. At the pace we’re moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong. Sound like a team you want to join? Here’s how you’ll make a difference: The role After a concept and business case are approved, this role focuses on converting innovation ideas into practical, executable plans and driving cross-functional delivery through to launch. The Project Delivery Manager is responsible for translating approved innovation concepts into executable plans and driving cross-functional delivery through to launch. (This role works closely with the Range Innovation Manager, who acts as the "prime mover" and is responsible for ideation, range strategy, business case development, and who has overall project responsibility.). Once initiatives have been defined and approved this role ensures that approved innovations are delivered to market efficiently, on time, within budget, and to required quality and compliance standards. Accountable for timelines, cost control, risk management, and cross-functional delivery. The Project Delivery Managers should support building a culture of innovation within Tails.com, and act as advocates for the NPD Stage Gate Process. You will be responsible for: 1. Project Planning & Execution Develop and manage detailed delivery plans, timelines, resource allocation, and budgets. Ensure all deliverables are met across packaging, formulation, sourcing, manufacturing, logistics, operational improvements, promotional activities, and launch readiness. Identify project risks and create mitigation plans. 2. Cross-Functional Coordination Act as the link between Innovation and other functions such as Marketing, Commercial, Digital, Procurement, Supply Chain, and Operations teams, for the delivery phase of the stage gate process. Facilitate effective communication and ensure team alignment throughout all project phases. Organise project meetings, reviews, and update sessions. Drive decision making, and ensure escalation of issues rapidly, where required to maintain project delivery timelines Work closely with the project prime mover (typically this will be the Range Innovation Manager), and Supplier contacts, to ensure project delivery to agreed timescales and KPI’s 3. Product Launch Management Oversee delivery phase of product launch cycles—from concept approval to market rollout. Coordinate operational readiness for product launches including : Packaging development and artwork finalisation (liaise closely with food team) Supplier onboarding and material availability (work closely with procurement and QA teams) Product trials and scale up (collaboration with suppliers) Regulatory compliance and risk management (work closely with Regulatory and Compliance Manager) Production planning Go-to-market activity plans are created and synchronised. Ensure that launch timings align with defined commercial plans. 4. Project and Performance Tracking Monitor project milestones and KPIs, providing regular updates to leadership. Ensure documentation, project reports, and post-implementation reviews are completed. Use project management tools (e.g., MS Project, Jira, Asana, or SAP-based tools). Identify delivery risks and constraints, implement mitigation plans. Manage project budgets and control cost creep during execution Track critical path activities and proactively address delays. Throughout the project ensure clear communication of any issues with the critical path. 5. Governance, Reporting & Gate Management Manage NPD stage-gate deliverables during the delivery phase. Provide regular progress updates, risks, and mitigation plans to senior stakeholders. Ensure documentation, change control, and approvals are completed in line with governance standards. 6. Continuous Improvement Support continuous improvement initiatives within manufacturing or supply chain functions. Drive standardization and best-practice adoption across project processes. Lead post-launch reviews focused on delivery performance, learnings, and improvement opportunities. Support refinement of NPD delivery processes and ways of working. The skills you’ll bring: Bachelor’s degree in Business, Engineering, Supply Chain, Food Science, or related discipline. 3–7 years’ experience delivering NPD or change projects in FMCG or consumer goods. PMP, PRINCE2, or equivalent project management certification preferred. Strong project management experience. Proven experience managing complex, cross-functional delivery teams. Solid understanding of FMCG type operations, including manufacturing, supply chain, and packaging. Excellent stakeholder management and communication skills. Strong risk management, planning, and problem-solving abilities. Experience working within structured NPD stage-gate frameworks. Strong analytical and problem-solving skills. Ability to work in high-pressure, fast-paced environments with tight deadlines. Solid understanding of supply chain, marketing, manufacturing, or NPD processes. Proficiency with project software tools. Detail-oriented and organised. Ability to lead without formal authority. Adaptable, proactive, and solutions-focused. Strong commercial awareness. What's in it for you? Competitive salary, reviewed annually Annual bonus, based on company performance Flexible core hours, giving you true work life balance Hybrid role to ensure this role works for you 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance Optional 5 days unpaid leave and 1 paid volunteer day each year When you need a change of scenery, you can work from abroad 2 weeks every 6 months Health insurance for you, paid by Tails.com Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay Flexible paid care leave to support immediate dependants, people close to you and pets In house L&D team, with access to year round courses to help drive your development 50% discount on all Tails.com Discounted gym membership What’s next? If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic. Here’s a taster of how our recruitment process works: Once you have applied your CV will be reviewed by the Talent Acquisition Team. If selected, you will then have a call with the TA Team who will tell you more about us and the role, as well as learning more about your skills and experience. Should you be successful, the next stage will be a video call with the hiring manager. If successful, you will be invited to present a task back to a panel of interviewers. Our Commitment We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at Tails.com. During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.

Responsibilities

The Project Delivery Manager is responsible for translating approved innovation concepts into executable plans and driving cross-functional delivery through to launch. This includes managing project timelines, costs, risks, and ensuring compliance with quality standards.