We are a UK based, an all-in-one content and engagement platform, blending communication and audience participation with robust analytics and full-service support.
We build and produce webinars, create platforms for in-person events and 365 asynchronous content platforms that inform and educate users, while capturing valuable data for our clients.
The software is ideal for organisations seeking to gain insights from their audience and make online events, conferences, and marketing activities more engaging and data-driven.

DESIRED SKILLS AND EXPERIENCE

• Would suit someone with experience of working in webinars and in person events, or from a medical communications agency
• Agency experience (3 years)
• Strong communication skills – written and verbal
• Strong client management/service skills
• A positive, can-do attitude when handling changing client expectations and deadlines
• Ability to work with a number of different high profile clients simultaneously
• Passionate and knowledgeable about technology and working with it, and skilled when learning new software/programs
• Ability to manage deadlines and work well under pressure
• Excellent attention to detail
• Competent with Microsoft Office
• Account management experience is advantageous
• Experience with digital events, webinars and content management systems is advantageous but not necessary
• Experience/ knowledge of the pharmaceutical or asset management industry is advantageous but not necessary

THE ROLE

After recent investment we’re looking to add to our client service team to support our busy project season from September. This is a full time, permanent role.
We’re looking for a Project/Digital Event Manager who brings the same energy and qualities that make our team great. Our people are smart, proactive, and super organised. We love working with other talented, down-to-earth people, both within our team and with our clients.
In this role, you’ll often be the face of the company, so strong communication skills, whether over the phone, by email, or in person, are a must. Being able to quickly understand what a client needs and troubleshoot on the spot will help set you up for success.
If you’re someone who thrives in a fast-paced, collaborative environment and enjoys working with great people, we’d love to hear from you!

MAIN RESPONSIBILITIES

• Act as the primary point of contact for clients, guiding them from project kick-off through to delivery, offering clear guidance and platform expertise throughout.
• Build digital platforms for webinars, in-person events, training sessions, and on-demand content hubs using our content and registration management tools (training provided).
• Take ownership of project timelines and communications, keeping stakeholders informed and aligned at every stage.
• Lead on platform structure, styling, and functionality updates, reviewing and proofreading content, coordinating design changes, and keeping clients informed throughout.
• Collaborate as a core member of the project management team, contributing to the successful delivery of multiple concurrent client projects.
• Manage the delivery of live virtual events and webinars, including speaker management, show calling and production oversight.
• Support team members live virtual events and webinars, assisting attendees with platform access and questions via our live support feature.
• Manage the end-to-end delivery of live events, acting as the main client contact onsite and liaising with onsite teams such as AV, briefing speakers on platform use, setting up hired devices and providing on-site user assistance.
• Establish strong rapport with others and present the company in the best possible light.
• Collaborate as a core member of the project management team, contributing to the successful delivery of multiple concurrent client projects.