Key Success Drivers including Accountabilities and Responsibilities:

• Lead facilities operations across multiple retail, commercial, and properties.

• Develop and implement facilities management policies, standards, and procedures.

• Oversee preventive and corrective maintenance of all building systems and infrastructure.

• Drive operational excellence, service quality, and business continuity across locations.

• Manage facilities budgets, forecasts, and cost optimization initiatives.

• Lead procurement activities, contract negotiations, and vendor selection processes.

• Monitor contractor performance and ensure compliance with SLAs and service standards.

• Approve maintenance plans, asset replacement programs, and capital expenditure requirements.

• Conduct site audits and inspections to ensure operational and regulatory compliance.

• Lead facility enhancement, refurbishment, and infrastructure improvement projects.

• Ensure compliance with health, safety, environmental, and statutory requirements.

• Maintain accurate facilities documentation, records, and audit readiness.

• Partner with internal stakeholders to support business operations and expansion plans.

• Drive risk management, emergency preparedness, and business continuity initiatives.

• Ensure timely resolution of critical facilities issues and service disruptions.

• Identify opportunities for process improvements and operational efficiencies.

• Promote a culture of safety, accountability, and continuous improvement.

• Deliver high stakeholder satisfaction through effective facilities services.

• Optimize asset performance, reliability, and lifecycle management.

• Lead and develop facilities teams to achieve operational and business objectives.

People Management:

The incumbent is responsible for leading Facilities Managers, Technical Executives, Technical Officers, Supervisors, and Technicians across multiple locations. This role establishes departmental objectives and performance targets aligned with organizational priorities while ensuring effective workforce planning and resource allocation. The incumbent provides leadership, coaching, mentoring, and performance management support to direct reports, fostering professional development, operational excellence, and continuous improvement. Through regular performance reviews, succession planning, and talent development initiatives, the role builds a high-performing facilities organization capable of delivering both operational and strategic objectives.

Functional/Technical Competencies:

• Strong knowledge of facilities systems (HVAC, electrical, mechanical, plumbing)

• Familiarity with local building codes, statutory requirements, and safety regulations

• Contract management and vendor negotiation skills

• Budgeting and cost control

• Preventive and corrective maintenance planning

• Facility inspection and audit procedures

• Team supervision and scheduling

• Computer literacy (CMMS systems, MS Office, etc.)

Educational Qualifications:

• Bachelor’s Degree in Facilities Management, Engineering, or a related field

• Postgraduate certification in Facilities or Property Management (preferred)

Experience:

• 15+ years of experience in facilities management, engineering operations, or property management.

• Minimum 5 years of experience in a leadership role managing multiple facilities, properties, or large-scale operations.

• Proven experience in managing large facilities budgets, service contracts, and vendor portfolios.

• Experience in retail, commercial, and mixed-use property environments preferred.