JOB SUMMARY:

The Project Engineer is responsible for all post-sales activities related to complex sizing requirements or projects that have transitioned from the acquisition stage. The Project Engineer participates in customer interactions, resolves customer service issues, follows-up on quotation request activities, and uses an understanding of the customer applications and requirements to deliver custom valve solutions while meeting or exceeding customer service excellence goals. Reporting to the Vice-President of Engineering, the Project Engineer is focused on delivering a project package and collaborating with the sales team to the customer to give us the best chance of success in a project. This means following the project guidelines to meet SAMSON project standards while selecting the correct product for the specific application. In this role, the Project Engineer also communicates and collaborates with internal team members and sales partners to support the sales channel that operates throughout Canada.
As an achievement-oriented individual, the Project Engineer will find that SAMSON offers a supportive, collaborative working environment with a stable, growing and dynamic company. All full-time, permanent positions enjoy a total rewards package that includes salary, bonus, vacation, Group RSP contributions and a comprehensive health and insurance program. SAMSON also offers extensive training to support your career, as career growth is expected and available.

QUALIFICATIONS

• Prior experience in Industrial or Process Automation projects (2+ years)
• Knowledge of and ability to utilize a CRM with all customer interactions
• Knowledge of how to and ability to manage projects using milestones and quality gates
• Ability to interpret P&ID drawings and consult with customers for best practices
• Understanding of metallurgy and material codes is an asset
• Knowledge of and ability to use an engineering sizing program related to process automation is an asset
• Any knowledge of Process Control Industry Equipment and Fluid Dynamics principles would be an asset
• Experience managing complex supply chains to meet project timelines and deliveries
• Advanced oral and written communication in English (French is an asset)
• Strong Customer Service orientation and skills
• Problem-solving skills and adaptability to deal with conflicts, setbacks and change
• Detail-oriented person with analytical ability and listening skills and an innovative problem-solver
• Strong presentation skills
• Strong MS Office knowledge and computer skills
• Ability to work in a team environment
• Strong organizational skills to deal with occasional heavy workloads and multi-tasking

Required Education:

• Post-Secondary Degree or Diploma from an accredited college or university in Process Control or Engineering, or equivalent combination of experience and post-secondary education
• P.Eng. or EIT is an asset

Description of the Work Environment:

• Office, as well as potential, but infrequent, visits to customer facilities

Amount of Travel:

• Less than 5% within Canada

Work Schedule:

• 8:30am to 5:00pm

Direct Reports:

• None

Provide Customer Service Excellence:

• Communicate and pro-actively with customers and sales partners together with the Sales Team (engineering/sales/purchasing/logistics)
• Provide technical support in the form of documentation, drawings, customer training, troubleshooting, and site visits and demonstrations if required.
• Support after-sales activities: follow-ups, return/repair inquiries and troubleshooting
• Coordinate presentations and other communications with The Regional Sales Managers for partners and customers.
• Support Regional Sales Managers with technical aspects when needed

Project Organization:

• Use the SAMSON sizing software to properly specify the solution to meet the customer requirements
• Read and understand the customer specification sheets
• Read and understand terms and conditions and take exceptions in high-risk scenarios, where required
• Seek clarity from customers as required
• Interact with our European manufacturing facilities for delivery, pricing and engineering-related clarifications
• Manage the project life cycle through the Project Manager software package
• Schedule quotation follow-up activities for the Regional Sales Manager
• Interact with the VP of Engineering, VP of Sales & Marketing and President/CEO for pricing and strategy on each project
• Interact with Corporate Controlling on financial risk management
• Conduct project milestone meetings
• Conduct project closeout meetings
• Manage project life cycles between 6 weeks and 2 years
• Manage and consolidate damage claims, and mitigate risk to the company
• Lead risk management assessment for all projects

Other Duties:

• Comply with OHSA, company policies and procedures, and safety practices to ensure the safety of every worker performing on duty to SAMSON
• Adhere to SAMSON‘s Quality standards
• Participate in all company required training
• Other duties as assigned by management