THE COMPANY

Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all.
We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need.
Every day, our customers in over 100 countries work to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure.
Our integrated earth modelling, geo-data management, and team collaboration software enables them to see a more complete picture of the earth: because with more understanding comes better decisions – for people and the planet.
Headquartered in New Zealand with global reach, Seequent is the specialist subsurface software company within Bentley Systems. Together, we are helping build a more resilient world.
We’re a high growth, people-centric success story.
Seequent is a Bentley Systems company, working together to build a better future.

THE ROLE

Working directly with our customers to discover challenges and to assist them with solutions that are certain to add value to their business. The role attends to new customers trying out the software at the pre-purchase stage through to experienced users needing technical support, training, or project assistance. Ensuring our customers feel important and well supported. By being an investigator and problem solver, this role is responsible for providing both sales support and technical expertise through integrated solutions awareness, analysis, and response times.
A Data Management Specialist is building towards advanced level expertise on the workflows facilitated by Seequent Data Management Solutions for fast, accurate, subsurface model building and stakeholder collaboration.
In further contributing to the big picture, this role has will have the opportunity to diversify their skills by providing assistance to the software development teams based in New Zealand. Although based in North America, this role will still be part of the global Technical Services team, who are responsible for ensuring that we understand our global client’s needs and that we cover a wide spread of time zones.

IN THIS ROLE, YOU WILL HAVE THE OPPORTUNITY TO:

• Championing Seequent’s Data Management portfolio (Central, MX Deposit, Imago and Evo), including internal training to our staff members.
• Working with the commercial team (Account Managers and Inside Sales) to further opportunities by providing product demonstrations, understanding the needs and current workflows of the customer, setting trial expectations, and developing specific implementation plans to maximize the rate of success.
• Sharing expert-level product knowledge, workflows, and integrated solutions to new and existing users in the Mining, Civil and Environmental sector.
• Using information platforms that Seequent provides to understand the client’s portfolio, the diversity of users and their managers in their organizations.
• Providing remote technical support and be able to work through examples on screen.
• Delivering a range of user support interactions, including face to face, web meetings and/or emails, and managing these to a successful resolution.
• Proactively contacting our users by web meetings, face to face to complete a user health check and embed software upgrades.
• Keeping our clients’ accounts in CRM updated (health check, software upgrades, users’ updates, training, etc., so that anyone who consults the client’s information has the latest version of the facts.
• Delivering training sessions on Central, MX Deposit and Imago (1-2 sessions per month)
• Actively monitoring customer satisfaction levels and consistently working to improve outcomes and customer perceptions.
• Communicating with software development and product team’s customer feedback, will be the voice of the customer in North America.

IN ORDER TO BE SUCCESSFUL IN THIS ROLE, YOU SHOULD HAVE:

• University Degree in Geoscience or Geology, BSc, or MSc.
• Minimum of 3 years in Mining, Civil or Environmental industries.
• Experienced in Data Management and Seequent software
• Experienced with teaching or training.
• Excellent people skills that lead to building rich working relationships.
• Tenacity, persistence, and enthusiastic problem-solving approach.
• Proven team player and self-starter and ability to work well independently at times remotely and self-manage workload effectively.
• Must have permission to work in the required country and travel globally.
• Experience with Seequent Solutions would be considered an asset.
• Fluent in English. French and Spanish would be considered an asset.