JOB DESCRIPTION:

Bromley - UK
Location: EMEA
Job Title: Project Lead
Corporate Title: Up to AVP
Location: Bromley

SKILLS THAT WILL HELP:

• Global Banking / Markets Operations experience – ideally with knowledge of NFRR or similar regulatory mandates would be advantageous.
• Proficiency in process design / mapping would be advantageous.
• Working knowledge of Agile methods and tools would be advantageous.
• Previous experience working collaboratively among diverse viewpoints to determine the best path forward, to better serve an evolving client base would be advantageous.
• Showing the ability to continually learn and serve our clients better would be an advantage.
• Commitment to challenging the status quo and promoting positive change, utilising new thoughts and ideas would be an advantage.

ROLE DESCRIPTION:

This job is responsible for ensuring cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change.
Manages horizontal support our NFRR, Initiative & Transformation Operations (NITRO) group, to include developing onboarding of new team members, coordination of our GBS resource engagement, oversight of other horizontal resources (BAs) and management of shared sites (SharePoint). Consults with other team leaders in evaluating current methods and developing strategies to implement changes and improvements. Lead employee engagement by fostering a positive and productive culture and enabling transparent communication between leadership and employees. Requires a deep understanding of change protocols, process improvement and employee engagement.

RESPONSIBILITIES:

• Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
• Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance
• Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
• Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution
• Supports the adoption and sustainment of change and helps assess adoption risks
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

MANAGERIAL RESPONSIBILITIES:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.