We are seeking a Project Lead to own the implementation of TympaHealth services within the NHS. This is a key role in enabling our growth strategy by ensuring that our NHS customers have a seamless, effective onboarding experience, meet the expected patient outcome improvements and proceed with wider adoption.
You will work with senior stakeholders within the NHS and TympaHealth and will be at the centre of a wide network of internal and external colleagues, working cross-functionally to coordinate project execution. You will be the driving force behind new NHS implementations and upgrades, ensuring they are delivered on time, on value and with maximum impact.
You will manage a small team of direct reports to support NHS project delivery and ongoing value realisation. You will be joining a highly motivated team that is passionate about what they do in a Company that is going from strength to strength. This is an opportunity to make a difference to people’s lives and play a visible role in its success.

THE COMPANY

We are a fast-growing B2B health tech Company transforming how enterprise healthcare organisations engage with and deliver services to their stakeholders. Our platform empowers our customers to drive measurable outcomes, improve care delivery and unlock efficiencies at scale. As we continue to scale, we are looking for exceptional people to join us on our mission.
TympaHealth are a team of doctors and technology experts united by a vision to help the world to hear. Currently, there are half a billion people in the world with disabling hearing loss. In the UK by 2030 hearing loss will overtake diabetes and cataracts in the top ten global disease burdens.
Our mission is to help the world to hear and make intervention more accessible and simplified both on a local and global scale. TympaHealth is growing fast and is currently helping thousands of patients a year access vital ear and hearing healthcare services in the UK, with plans to expand globally.
TympaHealth have created a collaborative and supportive environment, everyone is valued and encouraged to contribute their own ideas and opinions.

• Lead end-to-end project delivery for NHS rollouts — from kick-off to go-live and post-launch support.
• Create project plans, track progress and provide regular reports to NHS stakeholders and internal stakeholders.
• Own the customer onboarding journey from a project delivery perspective, ensuring a smooth, structured and successful implementation.
• Act as the key point of contact for customer project leads and stakeholders, holding regular touch points to maintain alignment, progress and confidence.
• Work cross-functionally across sales, customer success, product, finance, operations, implementation, customer support, professional services and technical teams to ensure a coordinated and well-executed rollout.
• Identify and manage risks, dependencies and issues to keep projects on track and deliver high quality outcomes.
• Track, measure and report on customer satisfaction and adoption metrics, using insights to improve future rollouts and customer experience.
• Support commercial growth by ensuring the customer is set up for long-term success and value realisation from our platform.
• Performing other duties as assigned.