EDUCATION

Bachelor’s Degree in Computer Science or another related field preferred. Equivalent experience as described below can substitute for degree.

EXPERIENCE

• Experience in analyzing a situation to determine what tasks need to be completed.
• Experience in Microsoft Office, specifically Word, Excel, and PowerPoint. Required.
• Experience working in State Government is highly desired.
• Experience working with ServiceNow is highly desired.
• Experience in onboarding and training employees.
• Experience in utilizing My Florida Marketplace for tracking Purchase Orders is highly desired.
• Experience in constructing workflow diagrams and flow charts. Highly desired.
• Experience in creating and maintaining SharePoint sites and workflows is highly desired.
• Experience working on agile project teams is highly desired.
• Experience assisting or managing small projects is highly desired.
• Experience using Azure DevOps or other Agile task management software is highly desired.
  Primary Job Duties/ Tasks

The activities this candidate will be tasked with include, but are not limited to the following:

• Perform various administrative and project-related activities in support of the Client PALM Remediation Program,
• Analyze and document processes and procedures and create process diagrams
• Create documents, spreadsheets, presentations, diagrams
• Utilize Service Now for Time Management, Configuration Management, and Service Management activities
• Manage backlogs and work items in Azure DevOps
• Manage and improve SharePoint sites and document libraries
• Assist with hiring activities including; developing Statements of Work, reviewing candidate resumes, developing candidate review sheets, conducting phone screens, scheduling interviews, and other administrative activities related to hiring.
• Perform onsite onboarding duties including; orienting new users to the FDOT environment, assisting users with timesheet maintenance, coordinating workstation setup.
• Other activities related to staffing including; Conduct annual recertification activities Track training for all staff, assist in the management of consultant hours to avoid overages, partnership with other offices in procuring staff and services
• Inspire a communicative and collaborative Team Environment

Other duties as assigned

JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES (KSAS)

The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas:

• Knowledge of the principles, practices and techniques associated with project management.
• Ability to work as a self-starter with high initiative with very little guidance.
• Ability to categorize work, set priorities, and determine short and/or long-term goals and strategies to achieve them.
• Ability to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules.
• Ability to research, identify, and implement innovative solutions.
• Ability to establish and maintain effective working relationships.
• Ability to work independently and as a member of a team.
• Ability to provide excellent customer service.
• Ability to leverage critical thinking skills and conduct analysis in all aspects of work.
• Skilled in interpreting and communicating technical information both verbally and in writing (including notetaking).
• Ability to work effectively with users to identify and document requirements.
• Ability to identify and define stakeholder needs.
• Ability to follow established processes and practices.
• Ability to adhere to compliance standards.
• Ability to ensure thorough and complete communication with all stakeholders and chain of command including immediate and appropriate follow through.

General Knowledge Skills and Abilities (KSAs):

The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

• Self-Management: Must have the initiative to derive the next steps of an assignment with little guidance.
• Communication : Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others as well as taking comprehensive notes.
• Customer Service : Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
• Decision Making : Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
• Flexibility : is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
• Interpersonal : Shows friendliness, courtesy, understanding, and politeness to others.
• Leadership : Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
• Problem Solving : Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations accordingly.
• Team Building : Encourages, inspires, and guides others toward accomplishing the common goal.

Quality Assurance : Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.

Please refer the Job description for details