Company Description
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Please visit our website: www.turnerandtownsend.com
Job Description
The Project Liaison Manager acts as the operational expert, defining the requirements of the Concept of
Operations (ConOps) for M400. The role holder is responsible for ensuring that the requirements of the M400
build, align with the operating systems, rolling stock, signalling, and station assets required for the M500 fit out. As a key player within the M400 team, the role holder will drive collaboration and liaise with the M500 project team, respective engineering teams and other key stakeholders to capture system requirements and support the design review process. The Project Liaison Manager is pivotal in ensuring that all M400 requirements align seamlessly with the M500 fit out and the programme’s operational goals, sponsor expectations, ConOps, and safety standards.

EXPERIENCE

• Significant experience in managing large-scale station projects within the rail industry.
• Significant experience in managing railway operation – particularly within an underground station environment.
• Significant experience designing, training and managing station management and evacuation plans
• Experience managing safety critical aspects of stations operation and station teams
• An in-depth knowledge of rail systems including signalling, track, traction power, depots, lifts, escalators and communications systems.
• Previous experience working within multi-disciplinary groups and managing complex interfaces.
• Stations and operational safety management experience including operational and station and train evacuation planning.
• Experience interfacing with Emergency Services – Fire, Police and Ambulance

SKILLS

• Ability to effectively engage with and manage relationships with various stakeholders, including customers, regulatory bodies, and internal teams.
• Excellent verbal and written communication skills to facilitate clear and consistent dialogue between all parties involved.
• Proficiency in gathering, documenting, and analysing project requirements to ensure they align with customer and operational needs.
• Expertise in identifying, assessing, and mitigating risks associated with the project.
• Strong collaboration skills to work effectively with multidisciplinary teams and ensure cohesive project delivery.
• Ability to identify issues and develop effective solutions
• Understanding of railway systems, including design, operations, and safety standards.
• Experience in quality assurance processes to ensure that project deliverables meet the required standards.
• Flexibility to adapt to changing project requirements and environments.
• Strong interpersonal skills with the ability to influence and relate to individuals and groups – both technical and non-technical.
• Strong analytical and organisational skills.
• Ability to govern and drive outcomes to ensure high quality service.
  Qualifications

FORMAL EDUCATION QUALIFICATIONS

Advantageous however not mandatory for this role:

• Project Management Certification from the Project Management Institution i.e. PRINCE2, PMI, PMP, CAPM.
• Certifications in safety standards and regulatory compliance, such as those provided by the International Association of Public Transport (UITP) or similar organisations.

Additional Information

PRINCIPAL ACCOUNTABILITIES

• Provide expert guidance on GoA4 rail operations throughout the remaining M400 design phase and
• throughout the M500 phase to support accurate development.
• Collaborate with the M500 Project Liaison Manager (PLM) to ensure seamless integration.
• Liase and coordinate meetings between M400 and M500 project teams to ensure alignment on timelines, deliverables, and integration points.
• Review the scopes of the M400 series contracts to ensure that they align with the overall objectives and requirements of the M500 package.
• Participate in design reviews to provide customer-centric feedback, ensuring that the design aligns with
• customer expectations, operational needs and safety requirements.
• Ensure that customer and operational needs, including functional station requirements, space allocation, station capacity requirements including vertical transport provision, DFB requirements and railway performance, are prioritised within the programme.
• Serve as the ‘Customer Conscience’ to ensure that decisions made during the design phase are centered around customer expectations – embodying the Voice of the Customer.
• Identify, assess, and mitigate risks associated with operational railway interfaces.
• Facilitate collaboration and integration among multidisciplinary programme teams.
• Ensure overall operability within the station and railway design using ConOps as the ‘guiding star’.
• Advocate for continuous operational improvement, taking advantage of opportunities as they arise.
• Perform additional tasks, activities or other duties as may be required or assigned as part of the role.

Advantageous however not mandatory for this role:

• Project Management Certification from the Project Management Institution i.e. PRINCE2, PMI, PMP, CAPM.
• Certifications in safety standards and regulatory compliance, such as those provided by the International Association of Public Transport (UITP) or similar organisations