POSITION REQUIREMENTS AND CONSTRAINTS (WORKING HOURS…)

Monday to Friday 37.5 hours

JOB DESCRIPTION

GEODIS Freight Forwarding UK Ltd supplies and combines freight services, information management and added value into integrated solutions. As part of the GEODIS Group, we support GEODIS’ capacity to offer customers one partner to solve their supply chain challenges worldwide. GEODIS supports revenues of £8bn globally with 41000 employees worldwide, 8000 of these in Freight Forwarding roles in 60 countries providing service to customers in 120 countries.
Freight Forwarding UK Ltd Branches provide specific geographical support to our Network within the UK supporting the import, export and logistics activities within the functions of air, sea or road transportation.
Through our Freight Forwarding line of business, we offer multi-modal transport solutions (Sea, Air, Road and Rail) combined with high value-added services and unique expertise in customs operations. In this way, we provide clients with the optimal delivery of their goods – in terms of delivery time, cost and environmental impact – regardless of the point of departure or the point of delivery.
To ensure adherence to the CAA, TAPA & physical security regulations always.
always Ensuring compliance to Health & Safety policies. That housekeeping guidelines are maintained
That HMRC, GDP and IATA regulations are adhered to.
The Operations Manager will work in and manage the day to day operations of the team and report directly to the Branch Manager. The position is a multi-modal function ensuring we meet our customers’ expectations from origin to destination regardless of mode of transit. The Operations Manager will ensure performance and deadlines comply with the company’s vison via communication and leadership, organize workflow within their team to ensure employees understand their responsibilities, monitor productivity, provide coaching communicate to management, ensure adherence to legal, company policies and procedures. Use industry and company knowledge to offer customer focused experience.

APPLICANT’S PROFILE

Key Activities

• Day to day leadership/organising the Team operationally
• Motivate, guide and mentor team members to exceed goals
• Create positive environment within the team centred on delivering superior customer service
• Assist in recruitment process
• Be first line of contact for performance management/team member’s development/discipline
• Train new team members to company standards, customer service and job duties
• Monitor timekeeping and performance within the team
• Provide effective communication to team members and to management
• Ensure all deadlines are met
• Remain in connect with customers and suppliers to develop strong relationships
• Maintain strong working knowledge of the company, its products/services and offers technical support and information to the team
• Cost control
• Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
• Work closely with internal and external customers
• Ensure Invoicing, job costing and milestones are updated within the required timeframe
• Assist Sales and management with customer development
• Regular customer communication / meetings and assist with business reviews
• Be first of contact to receive and resolve queries from customers and suppliers
• Operate within companies QA system
• Any other tasks as directed by their line manager

Essential Education
Educated to GCSE/O level standard or equivalent

Necessary Technical Skills

• Minimum of 5 years’ industry experience
• Knowledge of multi-modal processes
• Deep Customs knowledge
• A high level of customer service skills
• Good Knowledge of In House Computer System
• Financial Awareness
• Key Account Procedure Knowledge
• Thorough understanding of customer needs
• Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
• A knowledge and understanding of financials and impact on business
• A Good knowledge of IT systems and processes used in the transport sector
• Fluent in English, local language and any other languages required for smooth operation of business

Required behavioural competencies

• Problem solving skills
• Procedure and SOP writing skills
• Proactive approach to understand pitfalls and service limitations
• Customer service driven
• Result-oriented and driven to achieve goals and meet targets
• Profitability and result-oriented and always looking for improvement in our business processes
• Strong and dynamic team orientation
• Effective influencing skills
• Well organised and can organise others
• Adaptability and flexibility within business requirements
• Quality focus
• Negotiation Skills

YEARS OF EXPERIENCE IN SIMILAR POSITION

Confirmed (5 to 10 years of experience)
General information

Please refer the Job description for details