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RESPONSIBILITIES

Requisition ID R-10366665 Date posted 07/25/2025 End Date 09/15/2025 City Coral Springs State/Region Florida Country United States Location Type Onsite

KEY RESPONSIBILITIES:

• Coordinate client implementation activities and define delivery milestones in collaboration with internal project and service teams, specifically focusing on Bank of America’s needs.
• Manage end-to-end project timelines, ensuring that deliverables are executed according to established standards and requirements to prevent operational gaps.
• Perform day-to-day production work, including account setup, platform configuration, and technical maintenance tasks that directly support client onboarding and operational readiness.
• Partner with engineering and vendor teams to support integration efforts while upholding business and compliance requirements.
• Maintain documentation, operational trackers, and process guides to ensure transparency and scalability across implementations.
• Monitor project risks and client-specific nuances, escalating issues when appropriate and actively participating in driving resolutions.
• Generate reporting and insights for leadership to support resource planning, process optimization, and service enhancement.
• Contribute feedback to refine operational onboarding and support models, helping to scale and future-proof delivery frameworks.