ABOUT KUONI TUMLARE

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

SKILLS AND EXPERIENCE:

• Commercially minded and Sales driven
• Project management experience in Events or Travel
• Proven ability to build strong customer and supplier relationships
• Good oral and written communication skills
• Language skills – Fluent English and any additional language will be an advantage
• Entrepreneurial and creative approach
• Destination travel expertise UK preferred
• Excellent at coordinating across a matrix organization
• Able to commute to London on a hybrid basis

requirements of the clients.

• Undertake project work as required by management
• Complete any rate collection/negotiation activities requested by your Manager/Supervisor.
• Provide active and ongoing support and knowledge transfer to the Kuoni Tumlare sales organisation.
• Investigate and resolve service complaints
• Deliver on teams agreed SLA’s
• Pre/Post season analysis and recommendations (coordinated with Procurement

To project manage the full life cycle and deliver a first class handling of all Specialist Tours including MICE,
Maestro and direct sales associated with Benelux, UK, and Ireland. This shall be done with a strong focus on
revenue, customer satisfaction, and high quality.

Be “one point of contact” f or the Sales Organization, overseeing all phases of the project.

• Project management end to end (including quotation support & optimization)
• Manage and operate specialist tours, including itinerary and revenue checks.
• Join and lead Inspections & Client meetings, Upselling extra services and products
• Onsite support for key MICE and Maestro groups, upselling extra services and products
• Source high end/niche products, negotiate & collect rebates, and commissions
• Handle direct business end-to-end, including setting pricing and margin control
• To process and confirm critical services efficiently and accurately, paying attention to any special

requirements of the clients.

• Undertake project work as required by management
• Complete any rate collection/negotiation activities requested by your Manager/Supervisor.
• Provide active and ongoing support and knowledge transfer to the Kuoni Tumlare sales organisation.
• Investigate and resolve service complaints
• Deliver on teams agreed SLA’s
• Pre/Post season analysis and recommendations (coordinated with Procurement)