The Global Operations Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.Integrity Operations’ focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues, and are advocates for the Facebook and Instagram communities. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree
• 4+ years of experience in an operations, technology, management consulting, or equivalent environment
• 4+ years of work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations
• 4+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools
• Experience communicating with a variety of audiences, including engineering and technical teams
• Demonstrable experience using sound judgment and exhibiting grace under pressure

PREFERRED QUALIFICATIONS:

• Avid user of our platform of products
• Knowledge of other programming languages, e.g. Python, R, SQL
• 4+ year of experience working with data tools such as SQL, SAS, and data visualization (e.g. Tableau) tools
• Strategic thinker with analytical and problem-solving skills
• Experience in creating dashboards using specific Business Intelligence (BI) tools like Tableau, Microsoft Power BI, Looker, Qlik, or others

• Manage and improve day-to-day operations against quality and efficiency targets in a highly dynamic and fast-paced environment
• Analyze and audit data to identify user trends and malicious behavior and suggest recommendations to improve operations
• Work with vendor facing teams to develop, support and improve scaled review processes supporting Meta’s global user base
• Use strategic thinking and problem solving skills to identify, set strategy for, and resolve large and complex business problems
• Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
• Track and analyze key operational metrics and ensure Key Performance Indicators/service goals are met
• Build cross-functional partnerships to create better solutions for our community and users
• Develop expertise of the integrity issues and how they affect our community
• Become an expert in various integrity and support issues across Operations at Meta
• Create and modify data labels, ensuring compliance to all regulatory and legal requirements
• Ensure the quality of labeled data sets, ensuring alignment to Meta’s policies and/or support processes
• Partner with team members to improve processes and tools of the team’s labeling interfaces