Project Manager at AlphaGraphics - US778

Allentown, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Experience, Sales Support, Communication, Organizational Skills, Time Management, Analytical Skills, MIS Tools, Job Analysis, Proofing Process, Job Estimates, Customer Inquiries, Professional Appearance, Upselling, Cross-Selling, CRM Tools

Industry

Printing Services

Description

Benefits: Bonus based on performance Competitive salary Employee discounts Opportunity for advancement Paid time off Training & development The Position: AlphaGraphics Lehigh Valley a full service design, printing, signage, direct mail, fulfillment and promotional product company is seeking a Project Manage who will also be integral in supporting Sales Executives to meet our team goals. We have an incredible client roster – we have stuck with them and they have stuck with us and now we’re looking to plug in a solid new employee who loves to work, loves to smile, knows how to stay organized and is eager to manage exciting projects from start to finish. Some of the core responsibilities listed below: Project Manager Responsibilities: Develop a detailed knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing Maintains a professional appearance Ensure all clients have a positive customer experience Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area) Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities Captures customer’s specifics using “Job Analysis” questions Asks probing questions Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy Routinely resolves customer inquiries and complaints Displays necessary mastery of MIS tools to create and estimate customer projects effectively. Maintains current pricing strategies and customer billing procedures An AlphaGraphics Project Manager performs all business development functions related to Inside Sales, including the following: Assists in updating the mailing list database Assists sales rep functions and inside production when requested Follows up and manages Inbound Leads Follows up on targeted direct mail or local Shop mailings Keep customers informed regarding their job’s progress through the production process Shows proficiency in regular use of CRM tools Effectively manages all communication methods currently available to them to respond timely to customer inquiries Project Manager Qualifications Account Management experience is preferred but not required Knowledge of printing and prepress requirements a plus Possesses a solid knowledge of MIS systems and order entry processes Handles all communications with customers in a professional and respectful manner Strong analytical skills (break projects into steps or sets) Excellent writing and verbal skills Professional appearance and decorum Strong organizational and time-management skills

Responsibilities

The Project Manager will develop a detailed knowledge of AlphaGraphics products and services while ensuring a positive customer experience. They will manage the proofing process, create job estimates, and resolve customer inquiries.