• Delivery & Lifecycle – Guide client implementations through the full lifecycle: kickoff, discovery, configuration, data load, dashboards, training, go-live readiness, and hypercare transition.
• Planning & Governance – Translate the signed-off scope into a baselined plan with clear milestones, owners, and dates; track delivery against the project RACI.
• Risk & Change – Maintain the RAID log, action log, and change log; hold the team and client accountable to dates; manage scope through proper change governance.
• Configuration & Dashboards – Coordinate closely with the design lead to ensure scope, timelines, and signoff are well managed, follow the technical details closely enough to catch gaps or risks before they reach the client.
• Client Communication – Attend client meetings and deliver regular status updates, tailoring the message to the audience and flagging issues before they escalate.
• Documentation & Improvement – Maintain standard PM templates and documentation, and feed lessons learned back into Amplify's implementation methodology.
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What We're Looking For

• Communication – Excellent written and verbal communication, able to simplify for clients and stay precise with technical teams.
• Organized – Strong attention to detail and documentation discipline, managing multiple deadlines and stakeholders at once.
• Adaptable – Calm under pressure, curious, and quick to turn mistakes into process improvements.
• Technically fluent – Familiarity with SaaS platform configuration, BI/reporting tools (e.g., Power BI), or QA/testing concepts – enough to engage credibly with technical teams, even without direct hands-on ownership.