Job Title: Project Manager
Location: Ewloe / Glasgow/ Leeds/ Cardiff – Hybrid
Salary: £28,000 to £32,000
Contract type: Permanent
Working Hours: Monday to Friday 9am to 5.30pm

AT ARO WE ARE COMMITTED TO CREATING AN EXCELLENT EMPLOYEE EXPERIENCE. OUR EMPLOYEES, CULTURE AND ADDITIONAL BENEFITS ALL MAKE ARO A GREAT PLACE TO WORK. COME JOIN US!

We offer a wide range of benefits and incentives to our employees including:

• ‘Design Your Life’ training and development programme
• Flexible working
• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• Aro Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning

WHAT YOU’LL DO

Objectives:

• Deliver telecommunications projects on time, within scope and budget
• Maintain strong communication with internal and external stakeholders
• Track, manage, and escalate supplier delays or customer-side blockers
• Drive proactive planning, handover quality, and documentation standards
• Ensure a smooth customer experience across the delivery lifecycle
• Maintain accurate data and reporting through ticketing and project systems

Responsibilities:

• Oversee end-to-end delivery of voice and connectivity solutions
• Manage new order validation, provisioning workflows, and Go Live coordination
• Lead onboarding and project calls with customers and internal departments
• Work closely with engineering team and third-party suppliers to manage timelines and technical prerequisites
• Identify and mitigate risks to project delivery
• Maintain clear documentation and regular updates in ticketing/project systems
• Ensure timely, high-quality customer handovers and internal transitions to support
• Participate in WIP reviews, escalation calls, and delivery improvement initiatives
• Provide visibility of key metrics and project progress to stakeholders
• Uphold quality standards and contribute to continuous improvement efforts