POSTING DATE: 08/06/2025

SALARY RANGE: $99,053.00 - $163,237.00 Annually
Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here:
https://humanresources.baltimorecity.gov/hr-divisions/benefits

SUMMARY OF POSITION

The Mayor’s Office is seeking a highly organized and analytical Project Manager to support the Mayor’s Office of Overdose Response and lead the City’s behavioral health quality assurance (QA) and quality improvement (QI) work under Paragraph 97 of the Consent Decree. This newly created role is a peer to the Behavioral Health Project Manager and was developed in response to identified needs within the evolving implementation of the City’s behavioral health commitments.
The ideal candidate will have experience with data analysis, system-level quality improvement, and multi-stakeholder project management. This role plays a critical part in the development and execution of a multi-agency continuous quality assurance and quality improvement (QA/QI) framework focused on reducing police interventions in behavioral health crises and expanding access to effective, community-based services. The candidate will work with various City agencies to include but may not be limited to: Baltimore City Police Department (BPD), Fire Department (BCFD), Health Department, as well as external partners. This work is essential for the City’s compliance with the Mayor’s Executive Order outlining the City’s use of Opioid Restitution Funds and Paragraph 97 of the Consent Decree and will help shape a more responsive, coordinated behavioral health crisis system.

REQUIRED QUALIFICATIONS

• Proven experience in quality assurance, evaluation, or quality improvement, ideally in public or behavioral health settings
• Strong data analysis skills and ability to synthesize complex information from multiple systems
• Excellent project management and stakeholder coordination abilities
• Strong written and verbal communication skills, with experience producing reports and presenting findings
• Comfort navigating ambiguity and designing new systems in evolving, cross-sector environments
• Familiarity with confidentiality regulations and data-sharing best practices
• Proficiency in Microsoft Office Suite, Google Workspace, and data visualization tools
• Fluency with statistical programming language (preferably R)
• Basic understanding of SQL

PREFERRED QUALIFICATIONS

• Master’s degree or equivalent experience in public administration, public health, social work, behavioral health, or related fields
• Familiarity with behavioral health crisis systems, emergency response protocols, or CAD systems
• Knowledge of the Baltimore behavioral health landscape or local government processes
• Experience leading multi-agency workgroups or cross-sector quality improvement initiatives
  Demonstrated commitment to equity and inclusion in public systems
  Background Check
  Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening and must be successfully completed.
  Probation
  All people, including current City employees, selected for this position must complete a mandatory six-month probation.

Consent Decree (Approximately 70%)

1. Develop and lead the QA/QI Framework

• Build and manage a citywide, multi-agency QA/QI process aligned with Paragraph 97 of the Consent Decree
• Coordinate all quality assurance activities including:

911 Diversion Reviews (Monthly)
Sentinel Event Reviews (Quarterly)
CAD Audits of Behavioral Health Calls (Semiannually)

Mobile Crisis and 988 Response Assessments (Quarterly)

• Lead QA/QI team operations and ensure the consistent application of review protocols
• Identify and track key performance metrics, indicators of success, and systemic gaps
• Advocate for necessary data access and ensure that data sharing across partners follows applicable privacy laws

1. Analyze, Audit, and Report

• Analyze data across 911/988 calls, police contacts, on-scene referrals, and crisis response activity
• Manage the production of semiannual CAD audits and Sentinel Event review reports
• Draft sections of the Consent Decree’s Semiannual Reports related to quality assurance and system trends
• Synthesize complex findings into actionable insights and recommendations

1. Coordinate with Stakeholders

• Serve as the lead liaison between QA activities, the Behavioral Health Collaborative and its subcommittees
• Facilitate discussions on identified system gaps, underfunded needs, or missed intervention opportunities
• Collaborate with Behavioral Health System Baltimore (BHSB), BPD, BCFD, and other stakeholders to inform changes in training, protocols, and policy
• Engage individuals with lived experience to incorporate their expertise in QA/QI processes

1. Convene and Present

• Facilitate multi-agency QA/QI meetings and cross-system working groups
• Present QA findings in relevant meetings and other settings as needed

Baltimore City Mayor’s Office of Overdose Response (Approximately 30%)

• Provide project management and coordination to support the city-wide response to the overdose crisis
• Coordinate and engage with community members and key stakeholders around overdose prevention; participate, organize, and liaise with teams associated with program implementation and substance use disorders.
• Provide QA/QI support for Opioid Restitution funded programs in collaboration with the Mayor’s Office of Recovery Programs (MORP)
• Manage and control day-to-day program needs, issues, and quality
• Other duties as assigned