THE OPPORTUNITY

Salary Range: $115K – $130K per year
Are you looking for a new professional challenge? Bucher + Suter, the largest Cisco Contact Center partner in Europe with a strong footprint in the US market, may be the perfect opportunity for you! Our diverse and supportive teams, composed of technically sophisticated employees from various countries and cultures, have driven our success story for over 40 years.
We refine Cisco Contact Center software to ensure our clients’ customer service rushes and scales at the highest possible quality and speed.
We are seeking a Project Manager for our North American market. This role involves overseeing deployments of Cisco and Bucher + Suter software solutions across the United States. As a key interface to our partners and end customers, you will enhance Bucher + Suter’s reputation as a leading Cisco Contact Center solutions technology provider.

• As part of the operations team, you will be accountable for Webex Contact Center integration projects.
• You will guide new Cisco Webex Contact Center customers through the entire implementation process, from onboarding to successful migration.
• You will collaborate with a diverse team of highly experienced Business Consultants, Customer Success Specialists, and Customer Engagement Managers.
• You will coordinate actions between Cisco, our partners, customers, and internal teams to guide new and existing customers through their migration journey.
• You will lead and consult during the onboarding and engagement phases, leveraging your skills to build trustful relationships and ensure projects are completed precisely, on time, and within budget.
• Your expertise in contact center solutions will inspire customers, partners, and internal teams.
• Too much? Even if you don’t think you can meet all the requirements right from the start, customer engagement management is the next logical step in your career; we’d love to hear from you.