REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Business, Information Technology, or related field (MBA preferred).
• 4-5 years of project management experience, with at least 3 full-cycle CRM/D365 implementations.
• PMP, PRINCE2, or Agile certification preferred.
• Strong knowledge of Microsoft Dynamics 365 CRM modules (Sales, Customer Service, Marketing).
• Experience with data migration, system integration, and release management.
• Excellent communication, leadership, and stakeholder management skills.
• Proficiency in Microsoft Project, Azure DevOps, and Office 365 tools.
• Preferred Skills:
• Experience in regulated industries (e.g., finance, healthcare).
• Familiarity with Power Platform (Power BI, Power Automate).
• Understanding of GDPR and data privacy regulations.”

KEY RESPONSIBILITIES:

• Define project scope, goals, and deliverables aligned with business objectives.
• Develop detailed project plans, schedules, and budgets.
• Lead cross-functional teams including business analysts, developers, testers, and change managers.
• Manage stakeholder expectations and ensure effective communication across all levels.
• Oversee vendor and partner coordination for CRM implementation.
• Monitor project progress and adjust plans as needed to meet deadlines and budget.
• Identify, assess, and mitigate project risks and issues.
• Ensure quality assurance and compliance with internal and external standards.
• Drive user adoption and change management initiatives.
• Conduct post-implementation reviews and ensure knowledge transfer.