Position: Project Manager
Reporting to: Program Manager (Implementations) or Senior Project Manager
Contract type: Full Time, Permanent
Location: Remote, but with regular office and care branch attendance required

JOB PURPOSE:

You will be joining as a Project Manager within the System Transformation team who are responsible for implementing our in-house developed technology. This technology encompasses visit scheduling and call monitoring, client visit and medication recording, invoicing and payroll processing. The Project Manager is responsible for delivering the system rollout within a branch over a 4-6 week period, working to strict project timelines, as well as communicating efficiently to senior management on status, risks and process/product changes. As the subject matter expert you will be responsible for delivering both remote (Google Meet) and face to face training to branch staff and carers. You will be responsible for ensuring the end user is comfortable and competent in using the new technology following best practice. Cross-team coordination, project management and presentation skills (both written and verbal) are essential. Strong interpersonal skills, and the ability to positively influence are a necessity, as the role will involve motivating others to meet the challenges of adapting to change in an extremely deadline-driven environment.

KEY DUTIES AND RESPONSIBILITIES:

Implement Cera Tech systems to branches as part of our ongoing integrations and mobilisations.

• Be the face of transformation and a key contact for the branch operations team during the implementation.
• Onsite support in branches to help branches adopt and use the Cera Tech systems as they go live on our technology.
• You will be responsible for building and managing internal customer relationships, as they transition onto the new digital platform. Working with both branch and support office departments to establish their business requirements throughout.
• Work on a person person basis with employees initiating the project, helping to minimise resistance to change and maximise their engagement.
• Collate and manage relevant data required to ensure successful implementation, ensuring thorough due diligence of data is maintained.
• Become a Subject Matter Expert (SME) for the Transformation being implemented and all related processes, policies and systems.
• Be involved in both face to face and remote training and coaching of new and existing system users. The training session will be delivered with passion, enthusiasm and with a real focus on how the platform can improve the care we deliver to our clients.
• Understand and be involved in the development and management of processes and corresponding documentation, providing input, documents requirements and support the design and delivery of training programs.
• Operating and updating the new and outgoing systems as needed during an implementation, ensuring change logs maintained alongside data validation.
• Support the Branch and end users to meet project KPI’s outlined during the project kick off meeting.
• Documenting lessons learned during the implementation and highlighting any risks throughout following strict project methodology.
• Ability to communicate effectively to all employees throughout the implementation process.
• Be the driving force of change pre, during and post implementation, helping support end users throughout the digital transformation
• Ensure targets and key milestones are met, using project methodologies to perform governance throughout the project.
• Run frequent check in calls with the branch team to ensure effective communication and escalation during the project delivery.
• Own the project plan and ensure it is kept accurate and up to date with detailed communication on tasks completed and in progress.

Complete weekly reports highlighting project achievements as well as any key risks, issues, dependencies and decisions.